Assigned to dependent on Assignment Group

[Tristanct]

Hi,

My issue is that people are able to select all itil users when the assignment is not populated. However when the group is first selected the assigned to is filtered on those members.

Question is, is it possible to not allow people to pick an assigned to or return no result if the group is not chosen?

I saw that it was possible to do it with a script include and add it to the reference qualifier, I just want to avoid code.

Thank you,

[Mike_R]

Have you thought about making the assignment group field mandatory?

[Dan O Connor]

Hey,

A nice clean solution would be to apply a UI Policy, that when Assignment Group IS Empty, Assigned To IS Read Only

[Dan O Connor]

Just to note that red little circle indicates a UI Policy conflict(potentially). As in another UI Policy running on that same field. This was my personal instance, but you would want to set the order of the above UI policy low.

And any other policies affecting Assigned To, to be set to a higher run order 😉