How to automatically add new users to a group when they are added to users

Gemma4 · ‎09-21-2023

Hi everyone!

I would like to ask your assistance, I have this requirement when a new user is added to the sys_users table I need them automatically added to the PM submitter group. I created a business rule but it is not automatically adding new users. Any suggestions on what the best practice to achieve this would be.

thanks

RAMANA MURTHY G · ‎09-22-2023

Hello @Gemma4 ,

What I observed in the First screenshot, You added Group as PM Submitter, but you forgot to add the User field with the value from Trigger->User Record

Please check the Second Screenshot from my Answer

I hope this clears your question

Please mark my answer helpful and correct, If it helps you

Thank you

Please mark my answer helpful  & correct ✅ if it helps you
Thank you

G Ramana Murthy
ServiceNow Developer

View solution in original post

Gemma4 · ‎09-25-2023

Thanks so much @RAMANA MURTHY G That worked perfectly!

RAMANA MURTHY G · ‎09-23-2023

Hello @Gemma4 ,

Try this flow designer method, it works accurately, I checked in PDI for many times it executes as expected.

Thank you

Please mark my answer helpful  & correct ✅ if it helps you
Thank you

G Ramana Murthy
ServiceNow Developer