How to Automatically Load Translated Knowledge Article Based on User Language in Service Portal?

[_Yash24]

Hi,

I'm working on a customization in the Portal where we want to make knowledge article links(Permalinks) smart enough to automatically load the article in viewer's preferred language, if available.

- An agent shares a Knowledge article permalink to someone.

- The link look like this:

https://<instance>.service-now.com/sp?id=kb_article_view&sysparm_article=KB00xxxxx&sysparm_language=...

 - The viewer who clicks the link could have a different preferred language (e.g. Spanish, German) 

- I want portal to automatically detect the viewers language and show the article in that language if translation exist for that article in that users preferred language.

- otherwise if should open that article in English.

How can we achieve this? please share some ideas or suggestions.

Thanks 

[James Chun]

Hi @_Yash24,

From what I recall, there was no OOB way to do this.

I think you need add a custom widget in the Knowledge Article Portal page which redirects the user to the KA of the preferred language.

Note that this will prevent the user to see an article of another language even if it was what they intended to do.

So maybe displaying a message with the link may be a better approach.

Cheers