How to avoid duplicate survey notification in sys_emails

mania
Tera Contributor

Hi,

 

Survey notification triggring twice.

Notification:

mania_0-1744790561061.png

mania_1-1744790579676.png

mania_4-1744790723386.png

Sys_emails: tiggring twice.

mania_3-1744790706281.png

mania_5-1744790765606.png

mania_7-1744790825706.png

asmt_assessment_instance table: Creating only one record.

mania_8-1744790933131.png

Can anyone please help on this, It will be useful.

Thanks!

7 REPLIES 7

J Siva
Tera Sage

Hi @mania 
From where your are triggering that event? Is it from Business rule.
If yes, then please share the business rule configuation pic.
Regards,
Siva

mania
Tera Contributor

@J Siva 

Business rule: This business rule from trigger condition.

mania_0-1744792467751.pngmania_1-1744792485999.png

 

Thanks!

mania
Tera Contributor

@J Siva 

Business rule: This business rule is  triggering from event.

mania_0-1744792839132.pngmania_1-1744792853637.png

Thanks!

 

mania
Tera Contributor

@J Siva 

Can you please any suggest.

Thanks!