How to cancel duplicate incident tickets at once in Service now

[NikhilS]

Hello,

I have multiple Incident ticket alerts with the same issue in Service Now (SNOW).

I would like to keep the one ticket and cancel the remaining duplicate tickets. 

But cannot find the option to cancel the duplicate tickets at once by selecting all the tickets and cancel.

Currently i have to cancel one by one ticket and it's time consuming.

Thanks,

Nikhil S

[Vishal Khandve]

Hi Nikhil,

 please check the ACL that restricting to update from List view.

Thanks,

Vishal Khandve

[Vikas-Malhotra]

Hi Nikhil,

Why don't you think you automating this?

You may think of writing a scheduled script or publishing a flow control to help you cancel all the duplicate incidents.

Please let me know if you are interested.

Please mark correct or helpful in case it helps.

Thanks!

Vikas