Hi Thank you in advice, I am looking for a horizontal line in incident form on fulfiller view, is there any chance to place a horizontal line For catalog form we have the break variable , similarly we have any thing to place horizontal line on Inc...
I have been tasked with setting up Agent Workspace for our service desk. I'm looking at all the elements they use and evaluating them for use in AW. One of those is templates. Seems straight forward however I'm running into an issue where applying th...
I need to add an "Experts on-call" icon to the agent workspace contextual panel. I added the” on-call experts” icon from Contextual side panel items under the workspace experience in the application navigator, but for configuration, we need to table ...
Hi, I was trying something weird/new. On Incident form, I have a related list. if I select few records and click on UI action 'Custom - Attach KB', then it should update the description with Sys ID of selected record and Incident Sys ID on Short Des...
Hi All, We have a custom related list on the custom table and custom scope. In the custom related list we can able to see thePersonalize List and when user click on the Personalize List icon can't see the personalize list columns window.what could be...
Hi Team, I want to validate scenario where I set invalid value to a field and validate the error message, but in ATF this field appear with a search icon next to it to select valid value, and in custom ui set its not identifying the value in catalogu...
Hi Team,I have a Requirement that there are field on 'cmdb_ci' table category and subcategory and we have fields on INC form configuration item, category and subcategory.If user selects configuration item then on INC form category and subcategory sho...
Can I use a scheduled job to delete old reports?We have a lot of users creating reports (+1000 per year) that are used only a few times and abandoned.I want to write a script that will delete reports once they are not run in 18 months.Report Statisti...
I have a requirement to notify users when a new comment has been made on an incident, an incident has been updated or an incident has been closed.which among the following methods is better for sending email notifications to users for the above-menti...
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
Hi Community, I want to remove add button from one of the related list under that when change is requested for approval i.e. when state changes to assess, add button in this related list shouldn't be visible at all or when change is submitted for app...
Hi All, Actually i have one reference field "Business", it refers to Department table, now i need a reference qualifier that i need Department list from user table (from group by department column which are not empty )? So please help me to achieve...
My company would like to start reporting on the time it takes (duration) when a ticket is assigned to a group and when it's actually assigned to an individual. I found a post from someone with similar requirements and have modified their metric to cl...
Hi all! I'm currently working through the Performance Analytics Micro Cert Simulator. One of the items is to enable the target line on the open incidents dashboard once you create it. However, I can't seem to find "display settings" on the dashboard....
Hi ServiceNow Community Developers, I am building a ServiceNow Jira integration using the integration hub in ServiceNow. For the most part the integration is working as expected, all the fields that I am pushing from ServiceNow to Jira are successful...