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Delete Activity comment log

I Want to delete the activity log from an incident and i followed the below steps to delete, still i could able to see the activity in incident. Attached is the screen shot which i need to delete.Right-click on the record and select Copy URL to Clipb...

suryan by Kilo Expert
  • 13126 Views
  • 7 replies
  • 3 helpfuls

Making servicenow instance server down

Hi, Is there any possibility to make ServiceNow instance server down. I need to check the error code and message when trying to reach through APIs when ServiceNow server is down. TIA

Resolved! How to add the icon link in front of the field

I have to add a link icon in front of the priority field for "Problem" table, it could be same as this one:I want to have 2 link icons, this one which is visible and add another one with my own URL. How could I add this icon?

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DIVI1 by Tera Expert
  • 1074 Views
  • 3 replies
  • 2 helpfuls

Adding SQL query to workflow

We have a process where requests are raised for termination of users and based on the workflow of that request a couple of tasks get created. One of those tasks is to remove user extensions. However, not all users will have extensions and so the ask ...

Issue with UI Action Button

Hello All , we have an UI Action to cancel the case for one of Our custom form , when we click on this UI Action button it asks to enter cancel comments in the Cancel comments field , after entering if they save the record it is not working and not u...

shyam34 by Tera Contributor
  • 522 Views
  • 8 replies
  • 0 helpfuls

A catalog item to generate one REQ with multiple RITMs

Now I have a maintain item, and when I click Submit, a REQ request and a RITM request item will be generated. Now the customer needs to generate three request items in one request, how should I do it? I tried to manually generate two more request ite...

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Wei_ Ling by Tera Guru
  • 903 Views
  • 8 replies
  • 0 helpfuls

UI Action is not working on form

UI Action is not working on the task table where we are doing gliderecord on the change table as the reference field(assessment_instance) and gliderecord on the assessment table as we need to get the data. When I remove the glide record lines then we...

Warning in automated test framework

Resize observer loop completed with undelivered notifications.This error iam getting when I am trying to run Automated test framework.What is the issue?

User_267 by Tera Contributor
  • 551 Views
  • 1 replies
  • 0 helpfuls

GlideRecord Query with UI Macro

Hi All,  I'm trying to implement a feature that allows the user to open a group chat with the assignment group members with the click of a button.  I'm trying to query the sys_user_grmember table with the assignment group info on the ticket to get th...

Sathya10 by Tera Expert
  • 1682 Views
  • 8 replies
  • 0 helpfuls