Hi how to check ServiceNow instance version without checking in hi-portal, as far as I know, we can check the version in hi-portal. Is there any way we can check that at the instance level itself. Any help is apriciated Thanks
Hey all, I know this has been asked and answered before, but I am not sure if I am implementing it wrong or something else. I am relatively new to ServiceNow scripting, I don't have much JavaScript experience at all. I have been tasked with creating ...
In the Survey Trigger Conditions form, one of the required fields is the "User field". It is used to determine who to send the survey. Most of the time this would be the caller.In my circumstance, the table for the survey is the Case table [sn_custom...
Need help in understanding the CMDB Health Dashboard Scheduled Jobs scripts in helsinki.As per scripts it is calling SNC.MetricProcessorScript.XYZ()I have searched all the Script includes and Global business rule but couldn't find anything in instanc...
Hi All, I have a requirement to get all the attachments which are attached by the Third party in their tool and update the same attachments in the incident record in ServiceNow. For that I use Get method and I'm passing the below details are the Requ...
We have the following requirement with regards to users on watch list for incident tickets: Allow those in the Watch List of an incident ticket to be able to leave additional comments on Service Portal.Users in Watch list should not be able to change...
I need an auto generated review task for PIR(Post Implementation Review) and assigned to change Management Group.Please Help me to solve an issue
Hi, What I need to do is the following: User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to th...
As we have Link to Major Incident OOB option available to merge major incidents and it is working fine for "list view"Similarly I have activated Link to Major Incident option for Form View but it is not working as expected. Can anyone help me for act...
Request: MGMT wants ITIL users to have an "SLA DUE" column that updates regularly from the Incident List View.Example: Context: Around 200-300 "Active" incidents at any time (excluding resolved/closed/cancelled).Each incident has 1 active SLA (occasi...
Hi,In my company instance the transfer order line tasks are not geerating in order. After 1 st task completion the system creates two tasks at a time "Prepare for shipment" and "Receive". I compared al configurations with OOB , I didn't get any diffe...
I'm encountering an issue in ServiceNow's Flow Designer where I'm attempting to access the "oauth_entity" table, which resides in the global scope, from my application scope. However, I'm consistently facing the following error message: "Scope does n...
Hey Community, I am creating a catalog item to submit a certain request. Client wants to limit the visibility of that catalog item to certain users. How can I achieve that? Thanks
Hi All, I am working on a reporting chart colors but it is not reflecting the correct color instead of defining it in the [sys_report_chart_color] and selecting in the reports 'chart color if defined'. The table on which the reporting is done > [cmdb...
Hello, I currently use the ServiceNow knowledge base as our Known Error Database (KEB) and I'm actively creating Known Error Articles (KEA) within the ticket. The challenge I have is that I feel the Known Error Database feels tucked away and is not e...