Resolved! What is alternative for item designer now as it is deprecating in Washington version
Hi,I read in documents, item designer is going to be no longer supported. So, Is there any alternative app for that ? Thanks,
Forum Posts
How easy it is to learn flow designer compared to legacy workflows?
How was the transition from legacy workflow to flow designer. Would you rate it easy to learn comparatively? Also these days heard about cicd for deployment of update sets from one instance to other , do you see any benefit of it from manual process...
Resolved! Catalog variable should be available for limited people
Hi all,Hope everyone is doing great.. Requirement : There is a catalog item variable and an email notification (containing email script which is redirecting the people to catalog item through a link on notification). So "I need to make this specific...
I want to implement a Chat support window in the portal which is already available
Hi,In Service portal I want to implement a Chat support window in the portal which is already available in the existing portal.Please help me out the steps to implement the same in new portal. Existing portal: New portal: Thanks,
Display the Requested item variables in approval notification
We have a notification which uses a 'email script' to notify approvers of a Request awaiting their approval. The problem is other than the requested item name, short description & description the notification does not tell the approver what variables...
Prevent Automatic Reopen on Incidents
Hi, I have been asked to investigate if there is any way of preventing incidents which are resolved from being automatically reopened if the customer replies to say thanks. At the moment if a comment is added by the customer the tickets reopen regar...
I am new to ServiceNow
Hi all, I am new to ServiceNow and have been hearing a lot of positive things about this software, It will be helpful if I get any guidance on where and how to start learning ServiceNow. Also, I am preparing for CSA Can you help me with exam question...
Resolved! Password Reset Security Question Properties
We are implementing our password reset module but running into an issue when setting the Security Question Properties. We have set the Number of security questions required at enrollment to a number other than 3 but it still only ever gives three as ...
Issue with Robust import transform Map
While importing the excel it will creates two table records. Our issue is how to set 1st table field value to 2nd table field.Two tables are1. ITS Planned Task2. Log effortsOur Requirement after creating its planned task it takes the value of task it...
How to configure Agent Assist results for Agent workspace?
Hi Developers,How do I configure the Agent Assist to display only specific KB articles? For example, I want to only display Hardware category KB articles. Please refer to the screenshot below. Thanks
Resolved! How to convert the server sys_id into the name in the catalog task description
Hi Team, Can someone please help me on this. Requirement: In the select server name variable which ever ci is selected need to visible that ci name in the SCTASK short description. I have written code but it is giving sys_id. i need server name. As s...
Resolved! update record in table by matching record using flow designer
Hi, My requirement is to update a record in table by mapping field fetching from portal from the user. I am trying to use update action in flow designer. But i am getting error. can anyone please help me on this?
OnChange Client Script Not working after Saving the form
Hi Everyone,I have written an onChange Client script which is used to add choices to a "Sub category" drop down list as per selection of category and a new choice field.It works fine.However after saving the form when I go back to the "Sub category" ...
SLA Modification
Hello,It is happening to us with the SLAs for helpdex that every time it is assigned or something it is jumping the SLA again from scratch.We are requested that the SLAs for the helpdex only jump once.How could we solve this?
service operations workspace
Hello, I want to remove Catalog Task Assigned to you Widget/Donut from Service Operations Workspace Landing Page (Home) . And need to add Requested items assigned to you widget/donut. I am unable to do this through UI Builder. Can anyone help me on t...
