Good Afternoon, Currently we are utilizing the Incident, Change and Problem table. I have a request that came in from HR and I wanted to know if it would be best practice to use the request table. This request would be a form that our managers can ...
Hello all, I have questions regarding flow designer and approvals. I would like to trigger line manager approval of Requested For person? How do I achieve this in Flow Designer?How can I trigger variable based approvals via Flow Designer? On the wor...
Hi Team,There is a use case such that through workflow we would be sending an automated notification to say "xyz" email id to perform certain task. The thing is if this "xyz" email id wants to send the confirmation over an email that it has complete...
I have two variables in a catalog item, the first is a multiple-choice with two options - this field is mandatory and presents this way when viewing the catalog item. The second variable is a reference field to select a user - this field is hidden u...
HI Team, I have one checkbox variable on catalog item if this is true and I have to restrict user to submit the form for that I have written catalog client script like below but this is not working as expected.function onSubmit() { //Type approp...
Hi ,I have created few variables on catalog initially and created a custom flow using flow designer with that variables -. Create catalog task action in the flow designer works fine and displays all the variables created initially.Now again i have i...
Hi All,i need some help related to Ai Search for next experience. I have enabled the AI search for next experience but i would like to add the cat_item to be visible under the requested items tab besides the state,requested for etc. I see there is a ...
I have an UI action "Create Incident" in RITM table. A pop up opens which prompts the user to enter comment. It creates an Incident once the user enter the comments and click OK. The Incident gets associated with the RITM. This is working as expected...
I have Updated the search group name in Text Search Groups table , but its not reflecting in platform when table items are searched . tried to re-name it twice, but still not reflecting. please help
What is true about a page? a. Displays content via wigets b. Can be used in any service portal c. it is styled by theme d. can only be used in one service portal please tell me the answer if you know. Thanks in advance.
When using ui policies to set start date and end date automatically i get this error when create new change. The error appears in New York but worked fine in London release Listed below is error in screendump, the policy and further down the error in...
I want to show total number of comments on the idea portal for each idea. and also when click on comments then go the comments section.Just like i want I am attaching the picture.
Hello Experts, I wat a flag to be displayed against 'Standard' change. I mean the change of type 'Standard' should have a flag displayed to identify.Can anyone help how to proceed on this? Thanks
Hi, How provide interaction delete access to admin. Once i select multiple interaction records in table list view in interaction.list table. I cant able to delete because delete button is readonly. How to delete from table list view once i select mul...
