Hi All, In our instance, there is a field label called "Resolved" for problem state field. But it is not available in the state field OOB. When we sync both "Problem State" and "State" field only Resolved state is having an issue. I checked the dicti...
Hi All, We have got a request to configure a public survery which will go to exernal users and one of the main point is that the user who submits the survey, their information need to be captured and based on that other process need to be formulated....
Hi All,How to set default value (a specific group from cmdb_ci_group table ) for reference variable of record producer.Shall I need to define a script include and call it using javascript: 'scriptinclude name' from the default value tab of the ...
HI All, I have 2 custom table in 1 custom application table name 1.Approval & 2.CDS. now my requirement is Approvals table list view should be like CDS list view in short I want CDS fields in approvals table list view. please let me know how to do it...
Hello all, Is there a way to upload a file to ServiceNow and then create a shareable link to it? The file would not be attached to any record, just a record in of itself. Thank you.
I have a catalog item form with a start date for the requested item; I need to auto populate another variable, fiscal year, based on the start date that is entered. I know the fiscal year calendar has start and end dates and would like to use this i...
I am not sure if this is in the right area. If the moderators need to move it, please do.We are now past our 3rd month after moving to ServiceNow for Incident, Change, Request, etc. I am trying to find a way to build a methodology to handle Incid...
What I have to do is a report that shows me all the removal candidates that are approved by the user, so I am combining the approval_approve that have a document_id equal to the id of the removal candidateDatabase View Approval view tableRemoval cand...
Hi Team,I have created one child RITM ticket using workflow (Run script) for creation of variables to display in case details section, I have used below scriptvar sysId = req.insert(); // child RITM sys idvar rec = new GlideRecord('question_answe...
Hi All, We have configured provider notification which is triggered in msteams.notification is getting triggering ,but need help in adding Hyperlink in that notification ..${mail_script:scriptName} is not working its coming as plain text and not as h...
Hi, i am trying to add a comment (Additional comment) on a Incident via the REST API.The account i am using has this roles:soap_createsoap_updatesn_incident_readsn_incident_writesn_incident_comments_writeThe body of my call is this {"comments":"te...
I get this error message when I try to edit a catalog item in Catalog Builder.Is it due to a flaw in the Cliant script? Where should I check?
When we are working on inbound integration we build the scripted Rest API.Is there any ServiceNow existing relation between oauth authentication between scripted Rest API?I did not see any direct relation to point the oauth authentication from script...
Hi All Actually i am writing client script and one choice field and one reference field as parameters into the script include but it gets sys_id instead of Display name Client scriptfunction onChange(control, oldValue, newValue, isLoading) { if (i...
Hi,I have a variable called Case ID for one of the catalog item and if I search Case ID then I should get corresponding RITM from global search. Any help on this would be greatly appreciated.Thanks in Advance!
