how to change default text in work notes field

[Chaiatnya]

how to change default text in work notes field

[Musab Rasheed]

Hello,

I don't think you can change that one, but you can make entry in 'sys_ui_message' table to have alternate message in place of default one but not sure if that works. Most likely it's not possible.

[Community Alums]

Hi @Chaiatnya ,

If you right click on both fields and go "Configure Dictionary" you then go to the "Default Tab" and set in a default value. In the below, when I create a new record from the Incident Table, the test appears.

If I then submit this record, the "This is a test" is recorded as an additional comment in the activity tra

[Rajesh Chopade1]

Hi

As per my understanding you want to change the 'help text' of "work notes" and "additional comments" on incident form.

If yes then the best way would be:

var workNotes = g_form.getControl("work_notes");
if(workNotes) {
workNotes.placeholder = "New Placeholder for Work Notes";
}

var comments = g_form.getControl("comments");
if(comments) {
comments.placeholder = "New Placeholder for Additional Comments";
}

in case above code not worked for you then try following code:

var workNotes = gel("activity-stream-work_notes-textarea");
if(workNotes) {
workNotes.placeholder = "New Placeholder for Work Notes";
}

var comments = gel("activity-stream-comments-textarea");
if(comments) {
comments.placeholder = "New Placeholder for Additional Comments";
}

I don't know if there is any other way possible, so just suggesting what I could think of.

Hope this helps!

mark my answer correct & helpful if it helps to resolve your issue.

Thanks

Rajesh.

[Community Alums]

Hi Kri

OOTB, there are two Script Includes called "Modify Comments Label", open the one on the Task table and edit as required.

function onLoad() {
	if (!g_user.hasRole("itil"))
		return;

	if (!g_form.hasField('comments'))
		return;

	var labelText = g_form.getLabelOf('comments');
	if (labelText.substring(labelText.length-1) == ':')
		labelText = labelText.substring(0, labelText.length -1);

	labelText += new GwtMessage().getMessage(' (Customer visible)');
	g_form.setLabelOf('comments', labelText);
}