All fields on incident should be readonly once the state is changed to reolved

[Pratiksha KC]

When state is Resolved, it should make all the fields read only on Incident form.

I tried UI Policy - but it is making only few fields read-only. 

function onCondition() {

var fields = g_form.getEditableFields();  

    for (var x = 0; x < fields.length; x++) {  

        g_form.setReadOnly(fields[x], true);  

    }  

}

Also thought of ACL. but not sure about the role. 

[shaik23]

@Pratiksha KC Hi tried onload script?

function onLoad() {
if (g_form.getValue('state') == '6') { 
readOnly();
}
}

function readOnly() {
var fields = g_form.getEditableFields();
for (var i = 0; i < fields.length; i++) {
g_form.setReadOnly(fields[i], true);
}
}

[Chaitanya ILCR]

Hi @Pratiksha KC ,

create an ACL like this

since no one is supposed to edit don't give any roles 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Adrian Ubeda]

Hello @Pratiksha KC , 

You should cover this using UI Policy is the proper and correct way, I don't understand why only 'few' fields are read only, add all you need (fields) as a Policy action. 

You can achieve this using client script onChange on state field, but I strongly recommend use UI Policy

[Ankur Bawiskar · Accepted solution]

@Pratiksha KC 

I will recommend to use ACL approach and not client script. If you use client script users can still edit from list.

OOTB there is 1 Table.None WRITE ACL which allows updating only when State [IS NOT] Closed

-> https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=66ec26370a0a0b0100a67b597d415b84

Update the condition as this

State [IS NOT ONE OF] Closed, Resolved

-> There is 1 other ACL which allows updating INC if you opened it or you are caller

https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=66ecaf4d0a0a0b010029ce5027a8d56f

Update condition as this

Incident State [IS NOT ONE OF] Closed, Resolved

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