How to Change layout of Config Item Info Popup display?

[Cory Hitchings]

I'm looking change the information displayed in the Configuration Item info Popup screen to show more relevant information when clicking on the (i) in an Incident.  In the screen capture, it shows the Name of the Business Service, as well as the Business Criticality.  I would like it to display the 'Assignment Group', 'Primary Support Analyst' as well as their phone number if possible.  This would save time clicking away from the Incident, to a new page, and then going back to get this information.   Any ideas where to edit this information?

Thanks very much! 

[Mark Roethof · Accepted solution]

Hi there,

The view shown is the sys_popup view for the referenced table, or if that does not exist the default_view for the referenced table. So: add a sys_popup view. Be aware you can only have one sys_popup view.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Cory Hitchings]

Thank you for the response.  

I can add a sys_popup, but it should be there already if the (i) is showing on Configuration Item no?  I've added it regardless to our dev instance.. what other information would be required?  

[Mark Roethof]

Hi there,

If no sys_popup available, the default_view is displayed. So no, it does not have to be there.

You can just add the sys_popup view and select the fields you'd like to see.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Mark Roethof]

Hi there,

Is your question solved with my answers? Or do we need to follow up on this?

Please mark this answer as correct if it solves your problem. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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