Why is my asset display name not showing when viewing the related CI record

[JohnMMcLaughlin]

Hi all,

I'm looking for some assistance with the following issue.

I have imported 300 assets using a transform map, as the easy import doesn't appear to be working but that is a separate issue!

This issue I am currently having, is after the import is completed the asset and the related CI are both created, and if I view the asset the related CI name shows as expected, see the image below

When I click the i button and then Open Record the CI record opens as expected, see the image below

The asset box (circled in red) is blank but when I hover over the i button, the correct asset details show, and when I click the Open Record button the correct record opens.

Any ideas what could be causing this?

Thanks in advance,

[sachin_namjoshi]

"Asset" is a reference field which stores sys_id of asset record.

Did you specified sys_id of asset during import?

Check XML of your record to see if "asset" field contains sys_id?

Regards,

Sachin

[Alexey7]

Check Display value on the alm_hardware table. It should be only "Display name" = true. 

[Alikutty A]

Hi,

Is the display value set on the Asset table? You can check if the display name is selected as the default display value on its dictionary.

Thanks!