How to clear "Assigned to" field value when "Assignment group" is updated on list view.

[Pravallika14]

Hello Team,

when we update the assignment group directly on list view the "assigned to" field value is not getting cleared. I want to make the "assigned to" clear when "assignment group" value updated .

Please help with the script for this.

[Sai Kumar B]

@Saurav I tested on Incidents list view, It's working fine. So i suggested the Actions approach 🙂

[Saurav11]

Actually I was not specifically talking about the above use case. In general I have faced issues with Actions on my Client instance. 

So I prefer the scripts. 🙂

Thanks.

[Pravallika14]

Hi ,

I have tried both the ways, but still getting the below error message while updating the Assignment Group on List view.

[Sai Kumar B]

@Pravallika 

Please check if there are any existing scripts/rules that are restricting you and also There might be a dependency between the Assignment group and Assigned to fields