How to Close RITM, when all the Task closed In ATF

[Sriram Pusuluri]

Hi Team,

How to Close RITM, when all the Task closed In ATF

I have 5 catalog tasks, I have closed all the 5 using different Test steps. After that I have opened RITM record. 

Now How to close the RITM and How to validate is all the sc_tasks are closed or not?

[Dr Atul - LNG]

Is this not being handled by a backend flow? My understanding is that once the task is closed, the RITM and REQ are automatically closed as well.

[Sriram Pusuluri]

@Dr Atul - LNG 

It will be closed, but what is happening I have closed all the tasks, but in the RITM related list still sc_tasks are showing as Open. 

List view screenshot, only state I have taken screnshot

[Dr Atul - LNG]

Hii @Sriram Pusuluri 

If you perform manual testing and close the task, does the RITM also get closed? If yes, the same behavior should be validated through ATF as well. If it is not working, the flow may be incomplete and needs to be updated to ensure the RITM and REQ states are updated accordingly when the task is closed.

[Tanushree Maiti]

Hi @Sriram Pusuluri 

You can  use  flow to close RITM post validating whether all fulfillment tasks.

You can refer this community post :

Closing a RITM after all tasks are closed