how to Configure Incident Surveys in Multiple Languages
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04-08-2025 11:43 PM
Hi, Everyone
Scenario: Given that I am a User where my profile language is Russian
When a Survey is triggered and an email sent to me
Then I see the Survey in language Russian
similar way how to Configure Incident Surveys in Multiple Languages like Spanish, German , French , Canadian,Portuguese,Italian,French-Canadian,Portuguese,Japanese,Chinese (Simplified),Traditional Chinese,Traditional Chinese (Taiwan) (Manderin),Dutch,Korean.
Regards,
Abhilasha G T
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04-08-2025 11:47 PM
Check the links shared in this post
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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04-09-2025 02:13 AM
Hi AG,
thanks for the information provided.
Regards,
Abhilasha G T
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04-08-2025 11:49 PM
Hello @Abhilasha G T
You will need to need to first create the survey (in my case English), once you have completed this change to the language you want and edit the survey changing the question to your language.
NOTE - my mistake was I changed both the question and the name.
When you are deploying to other instances you must import both of the language xmls separately.
For translations you can also enable translation in your instance - though that's not needed actually.
But here this servicenow community helped others - so you can try this also -
https://www.servicenow.com/community/developer-forum/how-can-i-use-translated-survey/m-p/1926101
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
