How to configure servicenow to jira integration through rest message api.

[shweta Kasbe]

How to configure servicenow to jira integration through rest message api.

[DanielCordick · Accepted solution]

Hey Sheta,

If you don't have the Jira spoke, check out this article I wrote

PART 1 - ServiceNow to Jira Cloud Integration via Business Rule - - Developer Community - Article - ...

please mark helpful or correct 🙂 

[Eric Smith]

Shweta, hi. i see you have found a solution. i can propose an alternative if you need to make this integration again. you may use a connector, like zigiops, to handle the entire integration process for you. it's faster and easier, compared with the traditional way of connecting the systems.

[Mathieu Lepoutr]

Hi Shweta

To configure ServiceNow to Jira integration through REST Message API, you can follow these steps:

1. Create a REST API endpoint in Jira.

2. Create a REST message in ServiceNow.

3. Define headers and parameters.
4. Validate the REST message.
5. Test the integration.

I have been using Exalate for this and honestly it makes it a breeze. You can configure it as you like.