Resolved! Delete Email Watermark
We haven't enabled SMTP and we're in testing phase. Just wondering how to delete all email watermarks before rolling-out to production.
Forum Posts
UI Policy based on Assignment Group
Goal: The goal is to have different UI views based on Assignment Group. I have two UI Policies on the Incident Table. Both are very similar with one minor difference:The CCS Billing Assignment group: Has one field that is not required and non-visible...
Is ServiceNow Multi or Single Tenant?
Hi guys, I'm new in the ServiceNow community. I'm going to do the Implementation Specialist Certification soon. I was taking a look at the Blueprint and came across with this question: ServiceNow provides customers with a dedicated database, applic...
Resolved! Attachments to close incidents
Does anyone know how to enable the attachment icon on a closed incident form? There is a client script "(BP) Hide Attachment Link when Closed", disabled it and still the icon is hidden when incident is in closed state. Furthermore, once I figure o...
Resolved! regarding number of nodes congifured in instance
Hi Friends ,Please help me to find out the number of nodes configured in each instance??Its urgent
Resolved! How can I query for records associated with a Certification Task?
I'm trying to write a business rule to update a value on a record based on when the certification task associated with that record was closed. However, it doesn't look like there's any sort of relationship that I can find between Cert Tasks and the (...
How to refresh List View
How do I refresh the List view , every time I need to refresh manually in order to see the changes/updates by clicking 'Refresh List'.tried all community answers and servicenow guru but no luck.Is it to be done from Client script or BR ? Anyone can h...
g_form.showFieldMsg background width adjustment.
The background of this message is displayed across the form from left to right.g_form.showFieldMsg('impact','High priority'); How can I reduce the background size to limit it to the length of the sentence. No need of extra back ground.Thank you
Resolved! Service Catalog "No Quantity Option" field is not working for some catalog items
Hello, I am working with service catalogs with Fuji instance. I create a catalog item, included "No Quantity" on the layout form. This field shows up, it's checked, and works when I "try it" there is no quanity.When I create my 2nd catalog, the "...
Unable to increase maximum width of reference field
Hi,I set reference field from table 1, to table 2.It not showing the the exact data in table 2, due to maximum length its trimmed the data. When I tried to change the length I got the below popup. "Maximum length cannot be increased on a Reference ty...
Resolved! Copy fields from "Problem Ticket" to "Problem Task Ticket"
I have created a client script to copy fields from "Problem Ticket" to "Problem Task Ticket", it didn't work. Can someone guide me through?Table=ProblemType=onLoadfunction onLoad() { //Type appropriate comment here, and begin script below if(g_fo...
Configuration Item to Asset Relationship.
I am currently reviewing the Configuration Item and Asset relationship in Service Now and I want to find out what is the best way to do the following:1. Align incremental purchases against a configuration item2. Determine what is required to assign l...
How do you grab the source of your ticket?
Hi allWe have a requirement to show the number of incidents and requests logged via our portal.I was wondering if anyone had already addressed this or if anyone had any ideas on how it could be implemented?I know there is a Contact Type field in Serv...
Resolved! Remove Asset Class from Model Categories
Before implementing Software Asset Management, someone assigned an asset class (alm_asset) to the Software category in the Model Categories. This was done in a much earlier version of Service Now, and I'm not sure why this would have been done but ...
XML Import of References
I was under the impression that Import XML drops references and/or records if sys_ids do not match across instances.To be sure I understood, I tried this:1. Export one sys_user_group record with "manager" referencing a user.2. Modify the user referen...
