How to control email_client based on user roles on the form

[Hari1]

Hi,

I have a request to enable the capability to email from the incident form.

I have refered the doc: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/task/enable-email-client.html

Which helped me to achieve what i am looking for but i need the email action to be visible only based on the custom roles "dnc_users" and "dnc_customers" that i have created. So if the current logged in user has the two roles then i need the email action to be visible on the form else it should be hidden.

Can this be achieved?

REF::

Thanks

[Vamsi Sreenivas · Accepted solution]

Hi Hari,

Refer below link for hiding the email based on roles:

https://community.servicenow.com/community?id=community_question&sys_id=b03ae589dbf42384fece0b55ca96...

Mark my answer as HELPFUL / CORRECT if this help resolve your issue.

Regards,

Vamsi S