Restricting CSM Admin Access to Only CSM Modules

[SNow_99]

Hi Community,

We have a client environment where multiple ServiceNow modules are being used, including ITSM, CSM, and HRSD. The client has a requirement to enforce stricter access control, even for administrative roles.

Specifically, they want a CSM Administrator/Admin to have access only to the modules, users, and groups related to CSM, and not have visibility or access to other modules such as HRSD or ITSM.

Has anyone implemented a similar restriction where administrative users are limited to a specific module or domain within the same instance? If so, what would be the recommended approach to achieve this?

Thank you.

[Dr Atul G- LNG]

Hi @SNow_99 

You need to give these role

Business-to-business (B2B) Customer sn_customerservice.customer sn_customerservice.customer_admin sn_customerservice.customer_case_manager
Business-to-consumer (B2C) sn_customerservice.consumer_agent sn_customerservice_manager	Business-to-business (B2B) Partner sn_customerservice.partner sn_customerservice.partner_admin
	Business-to-consumer (B2C) sn_customerservice.consumer

[Dr Atul G- LNG]

https://www.servicenow.com/docs/r/customer-service-management/r_RolesInstalledWithCustomerService.ht...

[Ankur Bawiskar]

@SNow_99 

you can control the left nav modules using CSM specific roles but if you still want granular control then there is a workaround to hide the modules based on script etc

you need query BR on table "sys_app_module"

hide module using business rule 

Hide Application on left navigation bar based on groups 

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