How to convert an incident to a service request

abdul rajak
Kilo Contributor

‎04-18-2022 10:13 AM

Hi,

We have a feature, if the users sends an email to ServiceNow, then automatically incident ticket will be created. But some of these incidents will be managed as Catalog Task instead (i.e we want to convert it to Service request)

 

Regards,

RajakShaik

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6 REPLIES 6

Musab Rasheed
Tera Sage
Tera Sage
In response to abdul rajak

‎04-19-2022 03:13 AM

What is not working in that..? share screenshot

Please hit like and mark my response as correct if that helps
Regards,
Musab
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Aman Kumar S
Kilo Patron

‎04-18-2022 10:16 PM

Here's one relevant article for you:

https://community.servicenow.com/community?id=community_question&sys_id=d6031c23dbcf67401089e15b8a961939

Best Regards
Aman Kumar
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