Hi, We configured the following: 1. a service channel incident (default capacity on 3) 2. queue for incidents 3. assignment rule (greatest capacity no reject or timeout) We have the following situation: only 1 agent is available doing his work and ...
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change manager, I want to add a new change task called: 'Post implementation review' to all hi...
When an incident has a knowledge article attached the Knowledge articles "Incident" tab should reflect/populate the incident # that was attached to said article.
We are moving a update set into prod successfully its preview successfully then after we had warning message like "Why its showing "After committing this update set, ensure you map any unmapped custom tables to a subscription so that you can track yo...
I created a significant number of Catalog Items by copying from one to another (Insert & Stay) The Item I used as a source, had a Picture which was of course copied to each item. I find now that I can delete that picture and replace it. Have anyon...
I followed the instructions provide in the link below to create a Webhook and sucessfully posted an Alert to the system logs . https://community.servicenow.com/community?id=community_blog&sys_id=886d2a29dbd0dbc01dcaf3231f9619b0 How do i create an inc...
Hi I am new to service now and trying to bulk delete unwanted incidents from incident table based on short description value "AP disconnected" and state of incident is "New" Instead of selecting and deleting each incident, how can I achieve this in ...
Hi All;In change form we have lots of mandatory fields depends on the state/type of change. When user need to cancel the change he/she not to ask to fill the mandatory fields depends in which state he/she cancelling.I can use g_form.setMandatory("F...
This RITM contine 4 catalog task record i want that catalog task in related list of change form
Have configured the SLA with duration of 5 days, and schedule as 8 - 5 weekdays but the actual elapsed time shows as 19 days. i need the sla to be breached in 5 days.excluding weekdays
Hello everyone, I have a requirement where I need to copy the attachments from the variables on my RITM to the record itself. I have already looked at the sys_attachment table, but I couldn't find a table with these table names'. I also tried to sear...
Any idea about the following error message keep occuringPreventing auto-resubmit for user: xxxxxxxxxx after reaching max count for CSRF token mis-matches!: no thrown error
I was trying to build an action in the flow designer, to run a power-shell script, which connects to an SQL database and adds a name in a certain group. I have build a credential and alias, a connection and a windows credential (using an AD account) ...
Trying to roll out Agent Workspace and I'm told a major impediment is that student workers cannot be relied upon to refresh the lists on the landing page. I see the Refresh list button, but is there a way to automatically force this periodically, or ...
Hi, How do I send survey notification to the caller once the incident has been closed? I have created survey trigger but it doesn't send out the notification. What am I missing here? Thanks, G Balaji
