How to convert notifications to a service requests

snriya
Tera Contributor

‎08-01-2024 02:35 AM

Hi All,

We are experiencing an issue in converting notifications to service request. 
We are getting huge number of notifications for password expiry of service accounts which are getting missed many times. Hence we want to fix this issue by creating service requests for password expiry instead of notification.

Can anyone help me to understand the logic and script ?

thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-01-2024 06:09 AM

Hi @snriya 

 

Where you are getting these notifications? In a shared mail box? if yes then create a rule in the Mail box to send that to SN email and from there you can create an inbound action to create REQ and your work will be sorted.

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snriya
Tera Contributor
In response to Dr Atul G- LNG

‎08-01-2024 09:22 PM

@Dr Atul G- LNG wrote:

Hi @snriya 

 

Where you are getting these notifications? In a shared mail box? if yes then create a rule in the Mail box to send that to SN email and from there you can create an inbound action to create REQ and your work will be sorted.

I will try this way to create requests.

 

Thanks

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