How to convert voice to text

NegiSNOW
Tera Contributor

‎07-08-2026 03:05 AM

We are trying to integrate what's app to servicenow using twilio and one of the requirement - is creating incident ticket after converting what's app voice recorded  to text We are integrating WhatsApp with ServiceNow using Twilio. One of the requirements is to create an Incident ticket by converting a voice message received on WhatsApp into text and using the transcribed content to automatically generate the Incident.

 

 

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Dr Atul G- LNG
Tera Patron

‎07-08-2026 05:01 AM

https://www.servicenow.com/community/developer-forum/speech-to-text-compatible-with-sn/td-p/2208134

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Tanushree Maiti
Tera Patron

‎07-08-2026 06:32 AM

Hi @NegiSNOW 

 

Check  https://www.twilio.com/en-us/blog/create-notification-system-servicenow-using-twilio-sms-and-voice#:...

 

Also check: https://www.servicenow.com/community/developer-forum/how-to-use-twilio-spoke-to-call-a-user/td-p/351...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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