Virtual Agent Microphone/Voice Option Missing in Branding and Settings

abhishekyas
Tera Contributor

6 hours ago

Hi Community,

I am trying to enable the Virtual Agent Voice (Speech-to-Text) microphone icon for a custom Service Portal chat widget, but the option seems to be completely missing from my instance.

Environment:

  • ServiceNow Version: Yokohama

  • Scope: Global 

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1 REPLY 1

palanikumar
Giga Sage

3 hours ago

Hi,

As per my knowledge it is available only for Now Assist panel. You can refer the release notes for more details:

https://www.servicenow.com/docs/r/yokohama/release-notes/now-assist-va-rn-d26190e7084.html

 

Thank you,

Palani

Thank you,
Palani
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