How to copy a "Create issue" action under Jira spoke in flow designer in the Integration Hub?

[Johannes Mweli]

Hi ServiceNow Community Developers,

In flow designer in the Jira spoke I am trying to copy a Create issue action so that I can customize it for my requirements however when I do so I get the following error:  "Bad Request. Maxlength exceeded in (2) Pre Processing for field: api_version". I have also attached the error in the screenshot. This is an out of the box Copy option that should work as expected however it is not doing so for me.

Would you please take a look and kindly advise.

Thanks,

Johannes

[Abbas_5]

Hello @Johannes Mweli,
Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793102

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Johannes Mweli]

Hi @Abbas_5 

Thanks for your response. So basically, what I am trying to do here is to create a custom copy of the oob "Create issue" because I want to customize it according to my requirements. I don't want to change the oob "Create issue", I want to clone it or create a copy of it and then be able to change that new copy the way I want. I don't want to make changes to the oob one. Iwant to do something like "Insert and stay" on the business rule or Copy on the Workflow. 

Thanks,

Johannes 

[hbalkrishna]

Hello @Johannes Mweli , you can create a copied action, and when you see the error 'Bad Request. Maxlength exceeded in  Pre Processing for field: api_version', just go to the list of actions, your action will be created. I tested the copy action functionality, and the copied action was creating issues in Jira. 

[ciacob2]

NOT helpful. The OP clearly stated that he gets an error while trying to copy a Jira Spoke Action. You are giving instructions on how to configure that Action.