Walk- up Appointment Admin adjust start and end time

[Jason Rooney]

As an Admin - I need to adjust all open walk - up appointment! 

But the Windows start and Windows end is Read only!

Any risk to update the Dictionary and uncheck read only?

 Or is there some other way for admin to update this field?  Besides impersonate the customer and reschedule the time. 

-- Thanks for all your help

Hope to see you Knowledge #26

[GlideFather]

Hi @Jason Rooney 

you can update it by a script (background script, fix script - both have a fallback option if something goes wrong) or by using SNUtils browser extension - check the arnoudkooi . com (creator's website), once you enable this extension in your browser, AMONG OTHERS admin can double click a field and change that value, then save it...

Or you can try to do that by an update job 

Summary: how many records would you like to update? And why - was it one-time mistake or systematic error? Will it require regular update or just for now and all' good?

If it is just one you can impersonate that user and change it for once (but perhaps it would be fair to do it with that person knowing about it), if it is more records, then a script is the easiest method..

[Jason Rooney]

GlideFather

We are updating Walk up support hours.  The appointment that will be outside hours needs to be updated.  It would be nice to have the powers to update the appointments in the future.  

--Jason

[GlideFather]

@Jason Rooney Well in that case it should be either a business rule (onBefore) or a flow both with relevant triggers and then to update it accordingly.

e.g. br or flow triggered when a new record is created or updated and the desired field is not empty. If satisfied, then check for the value and update it accordingly (move from weekend to the first working day or something like this).

This would do the update immediately or it can ne achieved by a scheduled job (hourly, daily, weekly, …)