- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-10-2019 02:27 AM
Hi
I have catalog item that should create a CR usimg workflow..
If i raise a ritm along with attachement, the attachement should be appear while the time creating new CR using workflow.
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-14-2019 04:32 AM
Ok, here is the updated script.
if(current.variables.cloud_type == 'GCP Project'){
var service = new GlideRecord('change_request');
service.initialize();
service.setValue('cmdb_ci','2513c8b2db88f204f6ef7016bf961965');
gs.log("assigned_to is "+current.variables.assigned_to()+"--"+current.assigned_to);
service.setValue('assigned_to',current.assigned_to);
service.setValue('u_automation','CRISP');
service.setValue('u_work_characterization',"Normal Change");
service.setValue('category','Application');
service.setValue('u_chg_env','Production');
service.setValue('u_test_except', 'no_llc');
service.setValue('u_classification','Standalone');
service.setValue('u_itil_watch_list','Eldridge_L_Fussell@homedepot.com,ITO_Configuration_Management@homedepot.com,BRIAN_HIGGINBOTHAM@homedepot.com,Nalini_Subu@homedepot.com,JEFFREY_L_MITCHELL@homedepot.com,Brett_Warner@homedepot.com,Barbara_Sanders@homedepot.com,it_security_qualys@homedepot.com,ALVA_JENKINS-HOUSTON1@homedepot.com,JAY_ROGERS@homedepot.com');
service.setValue('u_deployment_environment','Google Cloud Platform');
service.setValue('description',current.variables.u_gcp_project_name +','+current.variables.life_cycle+','+current.variables.workload_description);
service.setValue('u_size','Normal');
service.setValue('u_downtime_required_','No');
service.setValue('u_test_perf','No');
service.setValue('short_description','Google Cloud Platform - New Project');
gs.log("values are "+current.opened_by.getDisplayValue()+"--"+current.variables.opened_by);
service.setValue('u_validated_by', current.opened_by.getDisplayValue());
service.setValue('u_subexperience', current.variables.sox);
service.setValue('u_subexperience', current.variables.pci);
service.setValue('u_subexperience', current.variables.financial_impacting);
service.setValue('u_subexperience', current.variables.restricted_data);
service.setValue('u_subexperience', current.variables.pii_confidential);
service.setValue('ustart_date', current.variables.requested_governance_review_date);
service.setValue('u_project_id', current.variables.project_id);
service.setValue('u_subexperience', current.variables.subexperience);
service.setValue('justification', current.variables.business_justification);
var cr_sys_id = service.insert();
//service.setValue('u_project_id',current.variables.project_name);
//copy the attachments of RITM to the above created CR.
GlideSysAttachment.copy('sc_req_item',current.sys_id,'change_request',cr_sys_id);
}

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-10-2019 03:41 AM
Try with this code:
(function executeRule(current, previous /*null when async*/) {
if ((current.table_name =='sc_req_item')&&(current.table_sys_id == '3b58935fdbf923801ac0105f68961901'))
GlideSysAttachment.copy('sc_cat_item','3b58935fdbf923801ac0105f68961901','change_request','72671a540a0a3c7401f5f1ccb8a3fc5a');
})(current, previous);
If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
Thank you
Cheers
Alberto

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-13-2019 02:29 AM
Any update on this?
If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
Thank you
Cheers
Alberto

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-10-2019 03:43 AM
Looks like there is an issue with opening and lcosing braces. try this code.
(function executeRule(current, previous /*null when async*/) {
// Add your code here
gs.log("outside the loop "+current.table_name+"---"+current.table_sys_id);
if ((current.table_name =='sc_req_item')&&(current.table_sys_id == '3b58935fdbf923801ac0105f68961901'))
{
gs.log('inside the lopo');
GlideSysAttachment.copy('sc_req_item','3b58935fdbf923801ac0105f68961901','change_request','72671a540a0a3c7401f5f1ccb8a3fc5a');
}
})(current, previous);
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-13-2019 05:51 AM

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-13-2019 05:55 AM
Hi Nag,
Just uncomment the if condition
and then instead of number, chekc with sys_id=current.sys_id