how to Copy catalog variable value in RITM and TASK description
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04-11-2023 05:11 AM
HI Team ,
I am working on catalog item and my requirement is
There are 2 variable in catalog item form.
des-Multi line text and short - single line text.
Short - ABC
Des - test
So my requirement is when I submit and order the catelog item these two variable value should be copy in RITM and TASK description
Like below
Short : ABC
Dec: test
How can we achieve that .please guide me
Thanks
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04-11-2023 06:30 AM
1) And this is specific for few req_item/sc_task or you want to make a solution for future raised items also?
2) These values would be copied from Catalog item's description/short description right?
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04-11-2023 09:20 AM
1) This is only for particular catalog item
2) There is two catalog variable A and B. and Both value I want in single description field of TASK and RITM
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04-11-2023 09:10 AM
We can give Triger condition in business rule like.
There is one variable category so we can give trigger condition like if category is keyword then our bussiness rule should work
or can you help me with client script
I am working first time on catelog itme
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04-11-2023 07:56 AM
why not update that logic in your catalog item workflow instead of creating a new BR?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader