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04-05-2023 07:33 PM
Hello there - Can you use Flow design to edit/update a Related list once a request has been submitted?
We have a form that has a variable for users to add their Epic record number. Once the form is submitted, I have been asked to link the Epic record number to the Epic tab in our Related List of the request. Is this possible via Flow? Appreciate any help.
In the request form the Epic number - sample;
Then, can I use Flow to add the Epic number to the related list of the request, here:
This is my Flow so far where I can add the Epic number to the Quick view notes, but customer prefers to add the Epic number to the Epic (Related list):
Thank you.
Solved! Go to Solution.
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04-05-2023 09:01 PM
why not.
you just need to update the epic record and update the parent field with RITM sysId and it will start showing in related list
1) Use Update record action and use condition sysId = Variable value
2) then set the field value
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-06-2023 05:02 AM
Hi @Winnie P ,
You need to add one more Update record action for epic table (where record sysid will be taken from your variable) and update parent field on epic with RITM sysid
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04-05-2023 09:01 PM
why not.
you just need to update the epic record and update the parent field with RITM sysId and it will start showing in related list
1) Use Update record action and use condition sysId = Variable value
2) then set the field value
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-06-2023 04:42 AM
Thank you for your reply Ankur, sorry I am not sure if I understand what you mean? Am I able to use my existing flow/trigger? If so, are you able to provide any helpful screenshots? Regards, Winnie.
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04-06-2023 05:02 AM
Hi @Winnie P ,
You need to add one more Update record action for epic table (where record sysid will be taken from your variable) and update parent field on epic with RITM sysid
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04-06-2023 03:51 PM
Awesome. I got it working. Thank you both for your time and help. Here's my working Flow: