We have multiple change requests opened for the same project. This is due to the categories and approvals to be different based on the type of changes that are required. I know there is a tab for child incidents but cannot determine if a tab for ...
Could you someone give me more information regarding glideOverlay? I searched the wiki/forums/guru site and haven't seen anything on it.
The user is prompted to enter a date that is no more than a year from now. I need to check that the date is valid when it is entered. Is anyone working on something similar or has a script or business rule doing this already. This is on a service cat...
Hi All,For our internal Asset management purpose, we wants to use "ServiceNow". Our total users are 150. I would like to know, how much price it will be?As per some of sites, it costs 100$ per user per month, It translates 2,00,000$ per year. Is it...
End users are unable to see Knowledge articles which are submitted by ITIL users. Even When they try to search with Article number or article description getting "Your search - test - did not match any documents".RegardsAnkul Agrawal
Hi,I have developed a program to add an attachment to an incident, however it doesn't seem to work unless the user using the API has admin access.Following the guidance on AttachmentCreator SOAP Web Service - ServiceNow Wiki Quote:To create attachmen...
Incident Management has a two tier categorization. However, the organization I work for wants to add a third category. Has anyone implemented a third category in Incident Management? Adding a third tier can be a little messy and the list will grow lo...
Hello all,My company is currently in the process of implementing both ServiceNow and Apptio. I am looking to get as much information on the integration between the two as possible. With that being said, I was wondering if anyone knew of any good case...
Hi,We are looking to create asset records via a wizard so users have a nice pretty front end to play with - at the moment it's only passing basic info as we're testing the concept.Asset gets created via record generator in the wizard - not a problem ...
I have created a document in Managed Documents that is basically a form for a requester to fill out and return if a release is of a particular category (Enhancement). How would I go about generating an email (notification) from a release's work flo...
In the problem management form, when a new problem is created, the closed date defaults to the open date. What is the best way to clear the value of that closed date and set the value of the closed date to when it is closed. So when I open a new ...
When I am using g_form.getLabel('description') code in client script I am getting Short Description label even for g_form.getLabel('short_description') also. To get description label what I have to use?
Is it possible to only allow certain days of the week to be selected when using a date field? In particular, we'd like the users to only be able to select Fridays that are at least one full week in advance.I know I can create a client script to do so...
Can we add a space between two fields in a form. Please see in the attached image
I have a requirement to remove sensitive info from audit log, If there is sensitive information found and removed I want clean up the audit log so it wont be displayed. I have a field to identify if sensitive info is being removed. How can I accompli...
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