How to copy images of rich label text variables of a catalog item to another environment?

[Tomi Corigliano]

Hi,

When I promoted my catalog item to another environment. I noticed that the images were not displayed.

After doing some research I created another update set and did a force update set on the correct images of table sys_attachment by looking up the sys id in the source field of the rich label text variable.

Nevertheless, that didn't solve the problem. When I check the sys_attachment table of the destination environment I can see the images, but when I open (download) them I get the following message:

How can I promote my images?

Thanks in advance for your help

[Ahmmed Ali · Accepted solution]

Hello @Tomi Corigliano 

Attachments are stored in ServiceNow in different chunks. It is difficult to add those all records in update set.

one way is to add the image/s in images table (db_image), it will capture in update set. Then update your variable to refer those image/s and move the update set to target environment.

Thank you,

Ali

[Ahmmed Ali]

You can add image in your HTML field with reference link, which you can find in the image record once you create image.

[Tomi Corigliano]

How do you refer to the db_image table?

I did it as follows:

<img src="/db_image.do?sys_id=3f50d3391be32d54bd075465604bcb95" />

But it doesn't work

[Ahmmed Ali]

Hello @Tomi Corigliano,

Below is the example in my PDI I did for knowledge HTML field, you can co-relate with yours.

It is image name you give in image record.

Thanks,

Ali