How to copy images of rich label text variables of a catalog item to another environment?

Tomi Corigliano · ‎06-21-2023

Hi,

When I promoted my catalog item to another environment. I noticed that the images were not displayed.

After doing some research I created another update set and did a force update set on the correct images of table sys_attachment by looking up the sys id in the source field of the rich label text variable.

Nevertheless, that didn't solve the problem. When I check the sys_attachment table of the destination environment I can see the images, but when I open (download) them I get the following message:

How can I promote my images?

Thanks in advance for your help

Ahmmed Ali · ‎06-21-2023

Hello @Tomi Corigliano

Attachments are stored in ServiceNow in different chunks. It is difficult to add those all records in update set.

one way is to add the image/s in images table (db_image), it will capture in update set. Then update your variable to refer those image/s and move the update set to target environment.

Thank you,

Ali

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Thank you,
Ali

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Tomi Corigliano · ‎06-21-2023

That did the trick, thank you very much