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‎09-14-2022 08:29 AM
The requirement is to create a button "Create Request" in the knowledge article view, which can be seen when the customized field "Push" is set to Request and the "Create Incident" in the knowledge article view, which can be seen when the customized field "Push" is set to "Incident".
The "Create Incident"/ "Create Request" button in the Knowledge Article view it must be able to create multiple incidents/ requests which be auto filling the following fields (shown in the screenshot below) on the form.
Please provide steps of the solution.
Thanks in advance.
Solved! Go to Solution.
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‎09-22-2022 08:47 PM

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‎09-22-2022 08:47 PM