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Service Portal Widget - Card Background Colour

I would like to change the background colour of the card tiles on my widget but instead of changing all the colours i would like the colours to be specific to that category.  Similar to the way an homepage icon would show. I added the following to th...

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Scott37 by Kilo Contributor
  • 1676 Views
  • 6 replies
  • 0 helpfuls

Resolved! Regular Expression help

I need to extract the user name from an AD attribute. The string looks something like "CN=Rosana Smith,OU=Employees,..." I wrote an expression of: var mike = str.match(/\b(\w)+ (\w)+/jg); This works, except if I run into a name of Rosana Smith-Jones,...

Michael M1 by Giga Expert
  • 1690 Views
  • 8 replies
  • 6 helpfuls

Resolved! Maintenance Schedule clarifications - Change Request

Hi guys, So I am a bit confused about how the Maintenance Schedules are supposed to work with a change request. So for example let's say that my time zone is set on Europe/Berlin and I try to open a change request. I set the Planned Start Date to "20...

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Bogdan18 by Tera Guru
  • 2660 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to auto populate catalog item variables?

I want to auto populate the Manager, Location and Department based on 'Requested_For' under Variable Set. Also want to auto populate the same when logged in user try to change the 'Requested_For'. I tried writing "OnChange" Client script but facing a...

User177031 by Kilo Guru
  • 6640 Views
  • 8 replies
  • 5 helpfuls

How do I edit the 'More Options' menu on a request record

Hello, We are running Kingston and currently we can use a UI on the More Options menu from our Incidents to send an email. I am trying to find out where we can add the same UI on the request form. if any one can point me in the direction of the UI or...

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Kathy3 by Giga Contributor
  • 2379 Views
  • 2 replies
  • 2 helpfuls

How to trigger an event for outgoing emails

Notifications to a watch list can be set up for incident.commented and incident.updated (events defined in the OOB business rule) but emails sent from within an incident are not treated as comments or updates so do not trigger either event and their ...

Anne Mc by Kilo Expert
  • 2335 Views
  • 5 replies
  • 0 helpfuls

Resolved! Can you limit Impersonator to specific users/groups as the target?

I had someone ask me the other day if we could grant the Impersonator role to an account, but limit the users that could be Impersonated.   I know the Impersonator role prevents the impersonation of an account with the 'admin' role.   So, there's a c...

robpickering by ServiceNow Employee
  • 9590 Views
  • 9 replies
  • 1 helpfuls

Resolved! Which csv import formats are allowed?

I have a csv file from another application that is apparently in utf-8-bom format.  One of the fields will not import for some reason. When I convert to utf-8 and specify the data source property as 'charset=utf-8' it works just fine. Apparently I ca...

Michael M1 by Giga Expert
  • 2937 Views
  • 1 replies
  • 2 helpfuls