Trying to have a survey go out 1-2 days after an Incident is resolved. Seems like an easy thing to do but nothing seems to work. My current trigger condition just states when an Incident is resolved by a particular team, to send the survey. This work...
I'm having an issue with getting help text to work on check box variables. Out of box there is a UI policy that is hiding the Show help (show_help) check box on the variable record. I updated that UI policy so I can check the Show help box to turn he...
"Requested by date" field of change Request : What is the definition and why this is used?Please dont guess, if you know the exact answer then only help.
Hi,I need to develop a requirement where a link should be placed on a specific ticket type form and opens the content in a new tab.The link is a PDF a want to upload, somehow, to my SN instance instead of an external link.I've tried a lot of things, ...
This yellow icon comes from which pageclas:sn-widget-list-action icon-delete un-favorite i Inspect class based on this. We have to write script right ..in which way to query this ..suggest me guys...In th...
Hi Guys,When the Status has to change from "Resolved" to "Closed", it is changing from "Resolved" to "Build in progress" and again from "Build in progress" to "Closed" in one second which is increasing the re-open count. Please refer to the screensho...
It seems that we cannot redirect to Service-now.com using domain name something like this: service-now.ourdomain.com.Can I found somewhere in the documentation that this feature is disabled or should it be possible?
Hi Folks,I have a question regarding Service catalog. I am trying to understand the difference between sc_req_item & request _item. Can someone explain me the difference between the two.Thanks,Ashley
In the list view for Hardware assets, I would like to bulk update any particular field such as Location or Model Category. Is this possible? Thanks.Jason
Hello Experts, I have a requirement to populate the "Requested for" field on the shopping cart page from the catalog item "Requester" Variable.OOB Requested For populates the value of login user but on checkout page I want to populate this value from...
Fulfillers deal directly with the catalog task, but our requesters don't have access to the catalog tasks for their requests. If a fulfiller requires more information from the requester, how should they request this information? from the catalog task...
Hi,I have got a new requirement where I need to integrate our Service Now Instance with Twilio. i have already activated Notify plugin and got twilio number, now i need to find a way so that when new critical incident gets created it sends out SMS to...
We are trying to add a reference qualifier for the field Additional Assignee List to limit the users shown on the lookup for users that are members of a certain group. We can see that there is a filter value for the role the user has but there is non...
Hi all, We haven't implemented our SN Software Catalog and don't have any automations in place, yet. Quick question for you, where do you store (have stored) all your license keys? Do you use ServiceNow for this? If not, any repository method you sug...
Hi, We have enabled 'Service Portfolio Management' plugin in our instance. The requirement is to display outage details and availability report of Applications in the dashboard. Please guide me on this. Thanks,Gopi
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