Merge Duplicate Incidents
Is there a way to merge incidents and preserve the data from both?
Forum Posts
Resolved! Need info for Helsinki Patch 9 - Security Fixes KB0621356
Hi, Where can i see the details associated with the Helsinki Patch 9 - Security Fixes listed below? there's no details in the KB (just the short description) and I cannot find the PR's. I need to be able to download a sortable spreadsheet and see ...
sharing custom views
how do you export or share a custom view? if someone had created a custom incident view or project tasks view how can they share this with another person?
Assignment data lookup is not working !!
Hi SNOW Experts, We are seeing an issue where assignment data lookup is not working properly. We have imported the lookup rules to the system stored in excel file.However post import, it is not working. We have tried creating an assignment rule manua...
Change company based on "Requested for" in requested item table
Hi Folks,Good Morning !Can someone please let me know, how can I change the value for company filed, based on user selected for "Requested for" in requested item table.Please note, Requested for, field is OOTB field which is coming from request (sc_r...
Keywords option is not working in filter
Hello,I am facing an issue with Keywords option available in Filter. Somehow it is not working . Can anybody help me out here to resolve this issue? Regards,Amit Bhangale
Roles Field in Sys_App_Module table
Hi AllI am trying to show some of the modules under and app only for certain roles. But I seem to have some issues to get it work. When I select Roles, the slushbucket opens --> When I try to push a field from available to selected its not appearing ...
Display hierarchical lists in reference fields
I've set up a hierarchical list for Users to show a related list on the Users list.On our incident form we have a "Requestor" field which references the "User" table. I am unable to show the same hierarchical list
UI Action is giving "Invalid Update" when trying to change a field on a form
I'm building a change request process. I have a state field that turns to "Implementing" when the user submits the change request form. I'm trying to create a UI Action Form button called "Work Complete" that when clicked on, updates the state from "...
Resolved! Report of Incident Categories and SubCategories
I am looking to create a report of the Incident Categories and their associated Subcategories so that the list can be reviewed by a customer. Conversely, if no report, where in the system do I go to see the full list of cats and subcats?Thank you.
SSH credential fails in discovery but passes credential test
We have an SSH credential that works to login from command line to target host. It also passes the 'test credential' test from the instance to the same target host. It works to discovery several thousand other hosts. But it fails in actual discovery ...
Resolved! Change text color on FieldMsg
Have a catalog client script that displays message on our order guide under our Due Date variable field, the text color defaults to blue would like to change text color to red, Below is the script if someone can show me where to code in to make the m...
Add calculated columns to a report of type List
I want to generate a report from multiple related tables, along with the columns present in the tables i want to have few extra columns.Lets say we have columns Employee Current Salary and Employee Previous Salary, now based on those both columns i w...
RBAC - Role Based Access Control
Has anyone implemented Enterprise Access Management using Orchestration?This thread seems to have died so I'm digging into the community for a second pass.Do you know anyone that has done an RBAC implementation using ServiceNow AND would be willing t...
Resolved! Can I Call a catalog item from within another catalog item?
We have a catalog item to request access to jump servers. As part of this, the requester needs to also tell them if they need access to a database(s) and what those are.We have another catalog item that is to request access just to 2 specific datab...
