How to create a button in the Knowledge Article view?

User5
Tera Contributor

The requirement is to create a button "Create Request" in the knowledge article view, which can be seen when the customized field "Push" is set to Request and the "Create Incident" in the knowledge article view, which can be seen when the customized field "Push" is set to "Incident".

find_real_file.png

find_real_file.png

The "Create Incident"/ "Create Request" button in the Knowledge Article view it must be able to create multiple incidents/ requests which be auto filling the following fields (shown in the screenshot below) on the form.

find_real_file.png

find_real_file.png

Please provide steps of the solution.

Thanks in advance.

1 ACCEPTED SOLUTION

ServiceNow Tec2
Mega Sage
This has been resolved by ServiceNow Technical Support. Please refer to KB0719108 for more information.

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1 REPLY 1

ServiceNow Tec2
Mega Sage
This has been resolved by ServiceNow Technical Support. Please refer to KB0719108 for more information.