How to create a email response template so I can use it from the Agent workspace email

[Rajive]

Hi all, 
I would like to create multiple Email response template for the IT service desk agents who uses  Agent workspace so they can communicate with the customer directly. I created different email templates using Response template, but which is not visible in Agent workspace , any Ideas , Thanks in adavance.

[Allen Andreas]

Hi,

Have you tried following this documentation?

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/concept/settin...

Specifically, the second for: Create a workspace email client template

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Rajive]

Hi Andreas,
Thank you for your quick response,

yes I did try that too, still the same results.

Could it be to do with the table input below(Although I changed and try with Incident, Interaction)