Hi Every one, I need some help on the below scenario. I am not a developer and trying to set up the workflow for : Auto-approve request when the requested_by itself is the approver (Line manager) of the request in Service catalog. This is with regard...
Hi I need to be able to export all attachments in my instance into the original format and send to management. So they will need to be able to open and read the original attachments. So if the original was a .doc or .pdf, then they will want to op...
Hello all, I was wondering if anyone has experience or feedback on integrating sharepoint with servicenow, I'm not looking for 3rd party apps. What I want to be able to do is have virtual agent pick up data from either an internal sharep...
How do I create a change that affects multiple services and CIs? In the out of the box change, it only allows 1 CI and 1 Service.
I am running Transform map to insert and update user records. Data source is a csv zipped file. My logic is not working when i am checking for trailer in the source. Requirement is: 1.If the source field does not have trailer information (as in the a...
Hi All, I just want to check if anyone here had implemented something similar to my requirements. I wanted to setup an approval in the workflow that dot walks from the requestor's manager's manager that is dependent on the Title of the manager. The a...
Hi, How to Create a relationship between incident and incident task in the ServiceNow. Kindly help me with the step by step process for the same.
Hi the community, I have deployed the Dynamic translator feature on the Short description and Description fields: I added a new attribute on the dictionary entry for the Short Description and Description field. When I try to reproduce the same action...
Hi all, I have a requirement to send a OOB Task level Notification for an external (user outside of servicenow) email id, I have created a branch activity and kept catalog task as well as Run script in workflow to handle in parallel , so first as soo...
Hi All, I have a requirement where the details entered in the fields of a google form, should create an entry in the service now table. Thanks !!
Workflow Activity[wf_activity] field in Approval[sysapproval_approver] Table is blank for some records.For some records, Workflow activity name is present. The Workflow activity[wf_activity] field is a reference field from Workflow activity[wf_activi...
Hello, I have an "If" activity set up on a workflow that I cannot get to work. On my If activity is a "starts with" condition that I'd like to use to identify Select Box variable choices that start with certain text. For example: I have a Select Box...
Hello, I'm facing an issue when i try to create my RITM using the Scripted Rest API i have every time the opened_by and resquestd_for fields with geust value ? Note: - Basic Authentification used (user have all role, admin, security admin, rest.....
Hi, Any one can tell me where are my connection chats stored in my instance? I have checked the "live_message" table and found that each message of my chat is stored as a record in it. I want the entire chat history to be stored as a single record. ...
Hi , As an admin once I open Standard change My proposal or open proposal the its showing the below values in change_request values Once I open this with an ITIL role where full access has been provided to std_chnage_proposal , table...
