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Resolved! Dot-walking approvers

Hi All, I just want to check if anyone here had implemented something similar to my requirements. I wanted to setup an approval in the workflow that dot walks from the requestor's manager's manager that is dependent on the Title of the manager. The a...

Ramel by Mega Guru
  • 2193 Views
  • 4 replies
  • 4 helpfuls

Resolved! Deploy dynamic translator for work notes and additional comments

Hi the community, I have deployed the Dynamic translator feature on the Short description and Description fields: I added a new attribute on the dictionary entry for the Short Description and Description field. When I try to reproduce the same action...

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Eric DEFAUX by Giga Contributor
  • 4570 Views
  • 6 replies
  • 0 helpfuls

Resolved! Scripted Rest API: Create RITM and SCTASK

Hello,   I'm facing an issue when i try to create my RITM using the Scripted Rest API i have every time the opened_by and resquestd_for fields with geust value ?   Note: - Basic Authentification used (user have all role, admin, security admin, rest.....

imed1 by Tera Contributor
  • 4784 Views
  • 17 replies
  • 1 helpfuls

Resolved! std_change_proposal

Hi , As an admin  once I open  Standard change My proposal or open proposal the   its  showing the  below  values  in change_request values   Once I  open this with an ITIL role  where  full  access  has been provided  to  std_chnage_proposal , table...

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ARNAB3 by Giga Expert
  • 5358 Views
  • 18 replies
  • 1 helpfuls

How to set "Who will receive" through mail script?

Hi Everyone,I want to add "Who will receive' from <mail_script></mail_script>. is there any way by which we can set user/group filed in "Who will receive".I m writing this code as below in <mail_script> in email template. But this is not working:<mai...

m_servicenow by Kilo Contributor
  • 24154 Views
  • 18 replies
  • 6 helpfuls

Resolved! How can I create a dialog window in Service Portal .

I have a requirement where I want a dialog window containing html contant to display on click of button in Service Portal.I am new to ServiceNow and have got to know that dialog does not work in portal.  Please help!

Get row count in import set

Hi all,i have a data source file containing columns "PO number" and "assets" .After running   the transform,   i need to get the count of assets under each PO . How can i achieve this ? please suggest .NOTE :I am getting the total row count when am u...

niharikayb by Kilo Contributor
  • 3946 Views
  • 6 replies
  • 1 helpfuls