In change Request, why flow skipping to authorize state(moving assess to scheduled directly) but where as sometimes its moving to authorize state and asking for one more approval. can someone explain me whats happening in change request normal workfl...
Hi All, I have requirement to set a default question list for the resolution notes and then doing a character count before the incident is resolved. The default questions on the resolve notes are to be set as : Who resolved the call? What was don...
I have a date field in a catalog item. It should be restricted within earliest 7 working days from now, latest 3 month from today. Please help on how to implement this @Ankur Bawiskar Thanks!
Hi, I'm raising a request from portal but it is redirect to catalog home page. But i need to redirect to ticket page like below.Please help me where should i change?Thanks
Good morning all, Looking for your opinions on a matter at hand. I have been asked to make the Short description on the incident form Read only once submitted. We have some teams that who like to add information to the short description and its been ...
Hi I have 2 drop-down fields, Type(String) and State(Integer). I have 2 options for Type field: Planning & Implementation. When I select Type as Planning, state field is displaying some choice values, (which is expected) then If I change Type as Imp...
Hello, This is my first time trying to do this and I am not sure how. I need to create a template from System Definition and after call that template in an inbound action to consistently fill the short description and CI fields based on the subject. ...
function commentsDialog() { gsftSubmit(null, g_form.getFormElement(), 'comments_dialog'); } var gr = new GlideRecord("incident"); gr.addQuery('number', current.number); gr.addQuery("element", "comments"); gr.query(); if (gr.next()) { var no...
Is there a way to give access (at least read) to Dashboards to users without giving them itil role?
Hi All, I'm hoping someone can help me with an issue we've had for some time. Using Flow Designer, i need to configure flows to use the Approvals action. Normally this is very easy. The way we have our approvals is different to most, and i cannot wo...
Hi Experts, Send Email button for Reply emails is not working in the CSM Agent Workspace, in fact when I click on "Send Email" button nothing is happening and no error messages are appearing Any solution is highly appreciated FYI, we recently migrat...
In real time scenarios how we will transfer data from dev to text and text to Prod instances? ways? methods?
Hi Can anyone suggest me the best way to remove 'DELETE' UI Action from incident table and it should not affect the parent task table. i duplicated the DELETE ui action with less order and add one more condition in it-- '&¤t.getRecordClassName...
Hi All, I was given a task to create a variable in a variable set of a catalog item and one of the requirements is that variable should be only visible and editable to a certain group members (which includes members of a particular group and members ...
I have a 2 fields requested for(reference field) and host(reference table) in multi row variable set. Now i want to filter records in host field based on user selected in requester for field How to acheive this. Any help would be appreciated ...
