Resolved! How to associate multiple service and CI into a single Change record?
How do I create a change that affects multiple services and CIs? In the out of the box change, it only allows 1 CI and 1 Service.
Forum Posts
Resolved! Transform map onStart script to check if trailer exists in csv file, if not abort the transaction.
I am running Transform map to insert and update user records. Data source is a csv zipped file. My logic is not working when i am checking for trailer in the source. Requirement is: 1.If the source field does not have trailer information (as in the a...
Resolved! Dot-walking approvers
Hi All, I just want to check if anyone here had implemented something similar to my requirements. I wanted to setup an approval in the workflow that dot walks from the requestor's manager's manager that is dependent on the Title of the manager. The a...
How to Create a relationship between incident and incident task in the ServiceNow
Hi, How to Create a relationship between incident and incident task in the ServiceNow. Kindly help me with the step by step process for the same.
Resolved! Deploy dynamic translator for work notes and additional comments
Hi the community, I have deployed the Dynamic translator feature on the Short description and Description fields: I added a new attribute on the dictionary entry for the Short Description and Description field. When I try to reproduce the same action...
Issue firing Events/Notifications based on the Task table from Workflow/Business Rule
Hi all, I have a requirement to send a OOB Task level Notification for an external (user outside of servicenow) email id, I have created a branch activity and kept catalog task as well as Run script in workflow to handle in parallel , so first as soo...
Service now integration with google forms
Hi All, I have a requirement where the details entered in the fields of a google form, should create an entry in the service now table. Thanks !!
Workflow Activity[wf_activity] field in Approval[sysapproval_approver] Table is blank for some records.
Workflow Activity[wf_activity] field in Approval[sysapproval_approver] Table is blank for some records.For some records, Workflow activity name is present. The Workflow activity[wf_activity] field is a reference field from Workflow activity[wf_activi...
Resolved! "Starts With" condition on Workflow "If" activity not working as expected
Hello, I have an "If" activity set up on a workflow that I cannot get to work. On my If activity is a "starts with" condition that I'd like to use to identify Select Box variable choices that start with certain text. For example: I have a Select Box...
Resolved! Scripted Rest API: Create RITM and SCTASK
Hello, I'm facing an issue when i try to create my RITM using the Scripted Rest API i have every time the opened_by and resquestd_for fields with geust value ? Note: - Basic Authentification used (user have all role, admin, security admin, rest.....
Where are my connect chat history stored in servicenow instance?
Hi, Any one can tell me where are my connection chats stored in my instance? I have checked the "live_message" table and found that each message of my chat is stored as a record in it. I want the entire chat history to be stored as a single record. ...
Resolved! std_change_proposal
Hi , As an admin once I open Standard change My proposal or open proposal the its showing the below values in change_request values Once I open this with an ITIL role where full access has been provided to std_chnage_proposal , table...
How to set "Who will receive" through mail script?
Hi Everyone,I want to add "Who will receive' from <mail_script></mail_script>. is there any way by which we can set user/group filed in "Who will receive".I m writing this code as below in <mail_script> in email template. But this is not working:<mai...
Resolved! How can I create a dialog window in Service Portal .
I have a requirement where I want a dialog window containing html contant to display on click of button in Service Portal.I am new to ServiceNow and have got to know that dialog does not work in portal. Please help!
Get row count in import set
Hi all,i have a data source file containing columns "PO number" and "assets" .After running the transform, i need to get the count of assets under each PO . How can i achieve this ? please suggest .NOTE :I am getting the total row count when am u...