ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

glide.rest.outbound.ecc_response.timeout system property use?

We are facing an issue with integrations where POST calls are getting timeout intermittently. These are Synchronous POST calls which goes through MID Server. While checking with vendor they suggested us to go with Asynchronous method and waitforrespo...

Resolved! Notification Subscription

Hi  @Ankur Bawiskar /All,I have Bug item in Platform, Some of the Users with 'ITIL'  are creating the Notification Subscription Record in sys_notif_subscription table for Mail Notifications but for this Table Only Admin can Create a Record.Could anyo...

Resolved! About the layout of Standard tichket page

Thank you for all your help. I have a question about the layout of the Standard tichket page. As shown in the image below, I want to adjust the size of the Info Region that can be edited in the Ticket Configuration table and slide the Ticket Fields w...

find_real_file.png
N_Y_1014 by Tera Contributor
  • 869 Views
  • 4 replies
  • 0 helpfuls

Service Request Satisfaction Survey

As the Service Catalog Process Owner, I would like to send an email based survey to the Service Catalog Requester after 5 business days from the completion of a RITM, so that I am able to manage and track the quality of work. @Ankur Bawiskar     

Resolved! GetByFormat will not worked in scoped application?

I am getting the wrong output after executing the below code. var gr = new GlideRecord('x_408194_loading_e_scoped_data_table'); gr.query(); if(gr.next()) { var gettDate = gr.date; } gs.info(gettDate); var gd = new GlideDate(); gd.setValue(gettDate);...

Sathwik1 by Tera Expert
  • 970 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to add multiple record values to one array value?

Hi Team, I have two tables, 1.Incident 2.Personal incident, Below are the screenshots of table list view. Incident table: Here "Incident IDs" field having multiple incidents Personal Incident table:Here having two fields(Incident number, Comments) ...

find_real_file.png find_real_file.png
sainath3 by Mega Guru
  • 2227 Views
  • 6 replies
  • 0 helpfuls

Resolved! What is TPP Program ? Cost of it ?

Hi , I have a Requirement to create Custom Application . I have Created custom Application  using Studio ., I would like to know ,   Is there a way to create custom  Application using Scripts in Servicenow ??   if there is a way , Please guide me ,  ...

Tarun2 by Tera Contributor
  • 2002 Views
  • 3 replies
  • 0 helpfuls

Resolved! Report on Incident state changed from New to Resolved

Hello there, I have a need to build a report that can flag incidents that changes status From: New To: Resolved Basically I wanted to check if "New" incidents are being set to "Resolved" state directly.  Could anyone help me in this. Thank you, Ujjwa...

Ujjwala1 by Tera Contributor
  • 1149 Views
  • 2 replies
  • 2 helpfuls

Resolved! Reference Qual to filter the CI field on the Change form

Hi, I need some help writing a reference qual to filter the CI reference field on the Change request to only show the managed by is not empty CIs. There is a dictionary override on the CI field for change request with an OOB reference qual. How do I ...

IB98 by Giga Sage
  • 865 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set Field depending on dates

Hello All, I'm looking to set a field (True/False) based on if the current date/time is between two date/time fields. I believe the best way would be using a client script but would also like to have the condition checked every hour. Can someone sugg...

find_real_file.png
Max McFa by Tera Expert
  • 739 Views
  • 6 replies
  • 0 helpfuls