How to create a link in popup using client script in Service Portal

[Hiranmayee Moha]

Hi @ Ankur Bawaskar!

If the user selects 'Yes' from choice list of a catalog item, a popup will show with a link that says, Please raise a request to "XYZ Software".

The code is attached below:

function onChange(control, oldValue, newValue, isLoading) {

   if (isLoading || newValue == '') {

      return;

   }

   var yes = g_form.getValue('variable');

 if (yes) {

    var Url = 'link';

g_form.addInfoMessage("Please raise a request to 'xyz Software' in the catalog: <a href='" + Url + "'</a>");

    }

}

TIA

Hiranmayee Mohanta

[Ankur Bawiskar · Accepted solution]

@Hiranmayee Moha 

something like this will show link in portal

Ensure you give correct URL

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }
    var yes = g_form.getValue('variableName'); // give the variable name here
    if (yes == 'yes') { // give the value you want to compare
        var urlString = '<p><a class="web" target="_blank" href="' + "/esc" + '">' + "Click Here" + '</a></p>';
        g_form.addInfoMessage("Please raise a request to 'xyz Software' in the catalog:" + urlString);
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SumanthDosapati · Accepted solution]

@Hiranmayee Moha 

Try below approach

var link = '<a href="google.com">URL</a>';
var message = 'Please raise a request to xyz software in the catalog' + ' ' + link + ' ';
gs.addInfoMessage(message);

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[SumanthDosapati · Accepted solution]

@Hiranmayee Moha 

My mistake, gs wont work in client scripts.

use g_form.addInfoMessage.

[Ankur Bawiskar]

@Hiranmayee Moha 

is it going inside the IF?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Hiranmayee Moha · Accepted solution]

Hi @Ankur Bawiskar !

It worked. I had done a small mistake.

Thanks again

Hiranmayee Mohanta

[Hiranmayee]

Hi @Ankur Bawiskar !

thanks again for your help — the popup link is working as expected.

I just need a bit more assistance: how can I reset the fields of the current catalog item to null?

TIA

Hiranmayee Mohanta

[Ankur Bawiskar]

@Hiranmayee  

sorry didn't get your requirement

please explain in detail what you want?

If on the current catalog item you want to reset then reload the page/form

    location.reload();

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SumanthDosapati]

@Hiranmayee  

var fields = g_form.getEditableFields();
for (var x = 0; x < fields.length; x++) {
g_form.clearValue(fields[x]);