How to create a report based reassignment group.

[mania]

Hi,

How to create a report based reassignment group.

Can anyone please help on this, It will be usefull.

Thanks!

[Dr Atul G- LNG]

Hi @mania 

You can use the out-of-the-box (OOTB) metric definition that runs on the assignment group, and then build a database view of the metric and incident table to retrieve the group details.

[Dr Atul G- LNG]

OOTB Metric

[mania]

@Dr Atul G- LNG 

Thanks for the responding!

I got it but how to build report base on reasignment group sla's.

Thanks!

[Dr Atul G- LNG]

Could you please provide more details, such as how to build a report based on reassignment group SLAs?

Are you referring to when an SLA is added to another group, or do you mean different SLAs for different groups? How do you confirm the SLA for groups? If you can provide this information, we can assist you further.