How to create a report based reassignment group.

mania
Tera Contributor

Hi,

How to create a report based reassignment group.

Can anyone please help on this, It will be usefull.

Thanks!

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @mania 

You can use the out-of-the-box (OOTB) metric definition that runs on the assignment group, and then build a database view of the metric and incident table to retrieve the group details.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
Tera Patron

OOTB Metric

 

AGLearnNGrow_0-1744706264722.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG 

Thanks for the responding!

I got it but how to build report base on reasignment group sla's.

Thanks!

Could you please provide more details, such as how to build a report based on reassignment group SLAs?

Are you referring to when an SLA is added to another group, or do you mean different SLAs for different groups? How do you confirm the SLA for groups? If you can provide this information, we can assist you further.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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