How to create application wise SLA report for both resolution and response SLA’s

[MegaD]

How to create application wise SLA report for both resolution and response SLA’s

[Akash4]

Hi Megha,

Considering SLAs are created under task_sla table - usually for Incidents or requests. The key fields for reporting might be - task (record), SLA Definition, start & end times, and status (breached/not)

If you are tracking Applications on any specific table, say you get to task.application kinda reference.

Sample report config:

1. Report > New > Table: task_sla,

2. Condition:  SLA Definition.Name CONTAINS Response (or other specific filtering)

Also, add Application conditions like task.Application IS “abc” etc

3. You can also use group by on Application or SLA Type/ SLA Definition (Additional GroupBy with Status for ex)

The whole concept lies in having a field on your target table describing Applications (like Reference field)

[AndersBGS]

Hi @MegaD ,

 can you please elaborate on your question? Where do you face issues? Is the application extending task table?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders