how to create approval link on the Notification in servicenow ?
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10-20-2022 11:33 PM - edited 10-21-2022 12:28 AM
Kindly help me out on this below requirement.
how to approve a RITM through Notification from a different team? ex: security@gail.com)
there is a custom variable in Catalog Item [Privacy Status(Single Line Text)]
Body of Email Notification:
after review is completed, please select one of the following statuses:
**** Below Statuses should be OnClick then automatically the Security Status should be populated in RITM. ****
${Review not required}
${Approved}
${Rejected}
There is no relation with Approval table just between the RITM and Notification..... If onclick of any above links the same String(approved/rejected/review not required) should be placed in [Privacy Status(Single Line Text)].
on clicking of any above links set the the Approved/rejected/review not required to the RITM Variable [Privacy Status(Single Line Text)]
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10-20-2022 11:51 PM
Hi,
Follow below link:
https://snprotips.com/blog/2016/1/29/approve-or-reject-with-a-single-click
Aman Kumar
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10-21-2022 03:03 AM
Hi @Aman Kumar S Thanks for the Prompt response , however in my case approval table picture is not there and the onclick response of the link($approved) has to set the value(value=Approved) in a field called Privacy Status(Single Line Text) in RITM