how to create approval link on the Notification in servicenow ?

User315140
Tera Contributor

Kindly help me out on this below requirement.

 how to approve a RITM through Notification from a different team? ex: security@gail.com)

there is a custom variable in Catalog Item [Privacy Status(Single Line Text)] 

 

Body of Email Notification:

 

after review is completed, please select one of the following statuses:

 

**** Below Statuses should be OnClick then automatically the Security Status should be populated in RITM. ****

${Review not required}  

${Approved}

${Rejected}

 

There is no relation with Approval table just between the RITM and Notification..... If onclick of any above links the same String(approved/rejected/review not required) should be placed in [Privacy Status(Single Line Text)].

on clicking of any above links set the the Approved/rejected/review not required to the RITM Variable  [Privacy Status(Single Line Text)]

2 REPLIES 2

Aman Kumar S
Kilo Patron

Hi @Aman Kumar S  Thanks for the Prompt response , however in my case approval table picture is not there and the onclick response of the link($approved) has to set the value(value=Approved) in a field called Privacy Status(Single Line Text) in RITM