Order confirmation pop up- Two step checkout guide

Rahul63
Tera Contributor

‎10-20-2022 03:31 AM

Hi Guys, In Service Portal, when we order a catalog item, because of 2 step checkout, "Order Confirmation" box will also appear. There "Request for" field is there and it is taking logged in user by default. I don't want logged in user there. I want to take requested for user from the form not logged in user. How can i do this?

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AnubhavRitolia
Mega Sage
Mega Sage

‎10-20-2022 04:10 AM

Hi @Rahul63 

 

You can Remove 'Requested For' variable from your Form and create another variable with Type as 'Reference' and Reference Table as User [sys_user].

 

Requested For variable type is 'Requested For' which takes logged in user automatically.

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
LinkedIn Profile 

AnubhavRitolia
Mega Sage
Mega Sage
In response to AnubhavRitolia

‎10-21-2022 02:08 AM

Hi @Rahul63 

 

If this resolved your issue, please mark it as "Correct Answer".

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
LinkedIn Profile 
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