How to create cancel button in RITM form in ITIL view and also How to create cancel button in RITM form in Service Portal and that condition to be met is when approval will approve the RITM then cancel button should not be there.

[Sravani Gorle]

can anyone explain it in detailed way

[Ankur Bawiskar]

Hi,

the UI action would be available on the form page as per the solution mentioned is for RITM form.

The screenshot you shared is for ticket page and for that you need to use widget to achieve this.

Regards
Ankur

[Sravani Gorle]

Hi,

I already did widget creation on that  I am getting some errors please make corrections on that code what are the errors I am having you can see in that above screenshot.please make the corrections and let me know.

Regards,

Sravani.