Resolved! How to add the help text to variable set section
Wanted to add help text to variable set
Forum Posts
Resolved! Cannot able to access walk up portal
Hi,I have installed Walk up experience plugin in my personal developer instance. impersonated as Walkup test user, got "authorization error". Then Searched in community and understood that the user should have only one role (sn_walkup.walkup_login) s...
Resolved! Yearly Reminder of Reviewed Knowledge article
Hello Everyone. I was given a task , having issues figuring it out. 1.As a knowledge manager/owner/author , i must receive a yearly reminder email to review the article from the day it was published .If article requires update send a weekly reminder ...
How to create a change from case table which is in scoped application and linking that change to change request field on a Case table ??
I want to create normal change and standard change from the Case table which is in the customer service application. I want the same user experience as how change is behaving on the incident form. So I have modified the out of the box change Ui acti...
Resolved! Use data sources instead of tables.
Hi, Can you please explain this in simple terms? DEVELOPER TIP: Use data sources instead of tables. If a data set changes, developers only need to modify the data source not all reports using the data source. Regards Suman P.
Resolved! how to compare two date/time fields in flow designer.
Hi, I need to compare two date/time fields in flow designer. One is from the variable in catalog item and other's current date/time. Please assist.
Scripting Alert, Info, and Error Messages
Hi!i was wondering if someone can help me to understand better what is the difference between gs.addMessage and gs.alert??I want to use the gs.addMessage for the users, and the gs.alert for the admins.Can i get a simply example to better understandin...
Resolved! Change font color to red for caller with a true vip flag on the incident table
Hello, I am trying to make the caller field appear red in list view on the incident table, when the caller has a vip flag set to true (on sys_user table). I currently have the vip flag on that field, but can't seem to change the font color of the cal...
Reference Qualifier for "sys_user_grmember" on Service Catalog Form
How can I set up the reference qualifier so that only the members of the group "EUC-APCL-AHA" are visible on this reference field on Service Catalog form? With the current selection, its only showing the sys_id list of all the entries on "sys_user_gr...
How to make a normal change order move from "new" to "Assess" using a script
Hello everyone, I hope you can help me.We are jointly trying to get a supplier to run a script from Stackstorm that allows you to create a normal change and then with the "script" to go through all the stages automatically. The problem is that when i...
Resolved! Walk-Up experience - customizing "Create Incident"
Hi all -- I'd like to tweak the "Create Incident" UI action-- to set the assignee of the interaction as the assignee of the incident. However, I can't seem to find the object creating the incident. It is not part of the UI action, that's just a conf...
Resolved! Ability to export list of installed, paid applications in instance
I would like to export a list of applications that are installed and paid. I can get the list when I go to System Applications > All Available Applications > All and then select under Filters, I select the following:Listing type = ApplicationsObtaine...
Resolved! How to set contact type as Virtual agent or walk-in as per the type of incident?
Hello All, We are on Rome version and using virtual agent live chat as well as walk up modules. When agent is creating an incident from agent workspace for an interaction it should set contact type as Virtual Agent when type is chat however, it shoul...
How to add a list collector type field as a column to a table
Hi, I have requirement to select multiple options from a drop down. So I have used a List type field for that. But since ,in List field we have to select multiple items one by one. It's quite not user friendly for end user. So, they have asked us t...
Resolved! Reference field does now show inactive users in a catalog item
Hello All, Hope all of you are doing well. I have a requirement wherein we would like to show inactive users to the non-admin users in the reference field on a catalog item. As per default behavior of ServiceNow, system does not show inactive users t...
