Hello everyone, When a user starts a VA conversation, I'd like them to be asked immediately whether they want a live agent or virtual agent. If they pick live agent, then I want to route them to one of several queues. What's the best way to do this? ...
Hello, I'm newer to ServiceNow, so I need help with this requirement. Issue: When we receive a File Share Access Request, the approval needs to go to the Department Head of the folder requested. For example, someone in Manufacturing might need access...
Is there a way to add a link/hyperlink to an alert popup box?alert("Please visit https://siteaddressgoeshere.com for more information"); I have already tried usingalert('<p>Please Visit <a title="Site Address" href="https://siteaddressgoeshere.com"...
Hi All, I want to send notification to users in list collector field. I have a custom table with one list collector field reference to user table. I want to send notification to all users in this field, but the notification is on different table so I...
Hello, I have 'Lookup Select Box' variable in catalog item. This is using reference qualifier to pull list of assests tagged to that user from assest table. It is simple and straight forward. But this is not working for some users ONLY in service por...
Hi All, I have a requirement where I have to measure the size of the attachment while submitting the catalog item. The attachment should not be more than 5 MB. If it is more than 5 Mb then it should throw an alert and abort the action. Hence user w...
Hi Folks,I am working on a requirement where I need to run a schedule Report on last working day of the month.If anyone has implemented some same requirement in there project or came across around the logic for running report on last working day plea...
Hello All, I have a workflow (associated to Service Catalog Item) that needs to wait for a change record state to move to "scheduled" state (or wait till state changes to a specific desired state) and then perform an activity. The catalog item takes ...
Hi, We want to implement bi-directional integration between two servicenow instances using the integration hub . Does anyone please provide the now learning courses links or YouTube videos or any useful links Thanks in advance
Hi All, I wanted to reach out to find out if anyone can provide effort estimation for implementing ServiceNow chat with Virtual Agent. Appreciate your inputs. Thanks
How to Show name & email columns for List type variable which is referring to user table by default the columns are like shown in image but i need to display name and email columns only while we search, is that possible for List type variable?
Hello experts, I want to know if there a way to see all emails triggered from a notification For example, I have a notification like shown below I want to see all emails triggered from this notification. Is this even possible?
HI @Ankur Bawiskar I need to limit the number of attachments to 1 on the catalog item while ordering i have checked yours previous answer available here Limit number of attachements on catalog Item - Developer Community - Question - ServiceNow Com...
Hi I am trying configure two Virtual agents on two portals , both have to be independent and behave differently . Not able to achieve , need help if anyone have already did this.
Hi we have completed cloning for test instance from production now want to do a health scan and also need a instance health score card Can we raise a HI ticket for this or we can run health scan by our own? Please suggest Thanks
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