Hi Ankur,
Can you please give me a suggestion that how to create cancel RITM button in Service Portal Page..
Hi Ankur,
We have gone through it and first we checked it for incident table then it is working but when we glide that table to request item it is getting an error..
HTML
<div class="panel panel-default">
<div class="panel-heading">Actions</div>
<div class="panel-body">
<button type="button" class="btn btn-default btn-block" style="background-color:Cyan;color:Black" ng-click="c.uiAction('cancel')">Cancel </button>
</div>
</div>
CLIENT SCRIPT
function ($uibModal, $scope, spUtil) {
var c = this;
$scope.$on('record.updated', function(name, data) {
spUtil.update($scope);
});
c.uiAction = function(action) {
c.data.action = action;
c.server.update().then(function() {
c.data.action = undefined;
spUtil.addInfoMessage("RITM has been Cancelled", 3000);
});
c.modalInstance.close();
};
c.openModalResolve = function() {
c.modalInstance = $uibModal.open({
templateUrl: 'modalTemplateResolve',
scope: $scope
});
};
c.closeModal = function() {
c.modalInstance.close();
};
}
SERVER SCRIPT
(function() {
// Get table & sys_id
data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");
// Valid GlideRecord
var gr = new GlideRecord(data.table);
if (!gr.isValid())
return;
// Valid sys_id
if (!gr.get(data.sys_id))
return;
//Button Visibility
if(data.table == 'sc_req_item' && gr.approval==requested&& (gr.u_requested_for == gs.getUserID() || gr.opened_by == gs.getUserID())){
data.showWidget = true;
data.showResolve = true;
} else {
data.showWidget = false;
data.showResolve = false;
}
//input
if (input && input.action == 'CancelRITM') {
// If Requested item
if (data.table == 'sc_req_item') {
var jr = new GlideRecord('sc_req_item');
jr.get(data.sys_id);
jr.setValue('approval', requested);
jr.setValue('state', 4);
jr.update();
}
}
})();
