how to create / configure caller email field on incident table.

[ppp4]

hello team,

can you please help me on how can I create/configure a field on Incident table, which can pull caller's email id. tried with form layout but it is not showing in incident table columns.

I don't want this field on Form level but, just wanted to have under Incident table columns referencing user table.

[Vishwa Pandya]

Hi,

You can use an on-change client script for the same.

[Sai Kumar B]

@pp4 

You can do a dot-walking on the Caller ID field in the Incident form layout and choose email and display it wherever you want on the Incident form.

If you don't wanna display the field on the form, You can configure the Incident list layout and do a Dot-walking on the Caller ID field and display the email ID on the Incident list view

[Ankur Bawiskar]

Hi,

Caller field is the primary field on incident form which helps to know who was the caller of the incident.

Why not to show on form level?

What's your business requirement?

regards
Ankur

[Mahendra RC]

Hello ppp4

You can click on Configure--> Form layout then click on Caller[+] and hiererachy icon as shown below: 

Now you can get all the fields on user table and you can search for email field and add on the Form layout