how to create / configure caller email field on incident table.

[ppp4]

hello team,

can you please help me on how can I create/configure a field on Incident table, which can pull caller's email id. tried with form layout but it is not showing in incident table columns.

I don't want this field on Form level but, just wanted to have under Incident table columns referencing user table.

[prineshkumar]

Right click incident from->configure -> Form Layout

Make sure you are on right view as below  

click on caller + sign and hierarchy as highlighted below

you will get all related fields of caller like below and you can add it.

finally your incident form will be.