How to create csat report for incident

[Dakarapu Ramya2]

Hi all,

How to create csat report for incidents ?

[Prasad Pagar]

Hi @Dakarapu Ramya 

You can always create report on 'asmt_metric_result' table.

Did you tried it?

Thank you
Prasad

[Ankur Bawiskar]

Hi,

this blog should help you get started

3 Ways to Easily Report on Survey Results

Regards
Ankur

[ann35]

Hi Ankur,

Do you know how to report on CSAT for a particular Requested Item?

I know the report to be build on asmt_metric_result table, but how to filter it is related to a specific Requested Item?

Regards,

Ann

[Ankur Bawiskar]

Hi,

can you share what is the report currently configured?

Regards
Ankur