From which table are the agent chat entries related?
Hi, Can someone please tell me which table is used in agent chat conversations? Regards, Pratik Randad
Forum Posts
Can you have Change Tasks within a Template?
Hi ServiceNow Community, I toggled to the Template Bar and created a Template from a old Change Request but the Change Tasks associated to the Change Request were not added to the template. Is this not possible? Is there a way to add Change Tasks...
Resolved! How to get RITM AND SCTASK for a record producer once it submitted?
How to trigger sc_task and ritm for a record producer with incident table based on the requirement I need to trigger sc_task or incident record.
Resolved! How to split values in the array in server side scripting.
Am trying to get values of left side of '-' in array. Could someone help me to figure out.var array= [];var array1= [];array = ("ABC - 123","bcd - 0321","adrf - 0247889");var arrayLength = array.length;for(i=0;i<array.length;i++){var split = array[i]...
Standard Change Templates used in Flow Designer
I am trying to create a flow from either a request or an incident that triggers a standard change. The standard change I would like to create should be based on a standard change template (where tasks are defined).However using the ITSM Spoke in flow...
Redirecting end users to /esc instead of /sp.
Hi All, I need to redirect my end users to /esc, Have anyone tried this? Hi Mark @Mark Roethof , I referred your article to redirect users from /sp to /esc. I have one question, how to redirect end users to /esc instead of /sp..? Any thoughts on this...
Solution: presenting color-coded elapsed SLA resolution time in the incident lists
Hey SNC,I know there are a bunch of open articles about the topic in the community, so I decided to put up an article with my solution of this.The case was: we needed to present the Resolution SLA elapsed percentage (time between start and end, minus...
Resolved! when a catalog item request is submitted a notification will be triggered to the requestor. We have a field where the requestor can enter multiple email id's as shown in snippet. Now we need to send notification to all the mentioned email id's includ
when a catalog item request is submitted a notification will be triggered to the requestor. We have a field where the requestor can enter multiple email id's as shown in snippet. Now we need to send notification to all the mentioned email id's includ...
snc_internal role assigned to user automatically
Hello community, The role snc_internal is assigned to inactive user automatically. Even if we remove the role manually it getting assigned automatically back to user. What could be issue here..? Thank you
we got error in change model while changing state,change model 'normal' prevented state transition from assess to authorize message
we got an error message in the change model while changing state,change model 'normal' prevented state transition from assess to authorize message Please see attached screen shot .
In how many ways we can convert the server side script to client side and what are they?
In how many ways we can convert the server side script to client side and what are they?
Resolved! Create a new record on a different table on clicking a ui action
Hi, I have two custom table, table1 and table2 . Table 2 is child of table1.I have a ui action "Fill Form" on table 1 on clicking of which i want a new record to be inserted in table 2 .But it is also creating a new record in table 1 which i don't wa...
Sharepoint Spoke - JKS (Java Keystore)
Hi! I'm struggling to setup our Sharepoint Spoke in ServiceNow. One of the first steps is actually to "Create a self-signed ceertificate" which I did and that works fine. The second step however is to use one of the files, the .PFX file, to create a ...
Resolved! Making Rejection Comments Mandatory on Approval Record on service portal
Hi I have to make comments mandatory while approval request is rejetced and added comments should be added in approval record. Here my approval info widget code: HTML: <div ng-if="c.data.isValid" class="panel panel-{{::c.options.color}} b"> <div ...
Sending mail via Servicenow vs Outlook?
Hi we are not implementing sending emails via Servicenow in my organization. We are everytime using Outlook to send an update to the caller or user. What can be the hardships if we migrate to servicenow from Outlook ? I know it's not so technical but...
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