Send notification to user, assignment group and assigned to when priority of issues is changed
Send notification to user, assignment group and assigned to when priority of issues is changed
Forum Posts
Resolved! How to make the attachments transfer from email to target record create using email inbound action?
I need to create an inbound email action so that it creates a record in change request table. Attachments in email -should transfer to attachments in change request record.
Resolved! How to know my instance client secret and client id
How to know my instance client secret and client id.. I'm integrating two service now instances, so I want to provide "one instance client id and client secret" to the another instance, so please help me how to get those. . . . @Ankur Bawiskar @shlok...
Resolved! Copy Description (HTML) content to ootb Description (String)
I had to create a new Description (HTML) field, so the Service Desk agents can use the field with style formatting (bold italics...). However, for reporting purposes across the company we use the ootb Description (String type) field. I would like to ...
Resolved! Create related list on User Table and Requested Item Table
I am quite new to Service Now but I would like assistance to filter a related list please. On the sys_user table form I am displaying a custom relationship related list based on the sc_req_item table. The issue I have is that the related list display...
SLA Best Practice
We have SLA's at catalog task level.And we have ever growing catalog items in the system.We have SLA Definitions created for different durations and have been using them for all the items.So, is this the best practice or should we use one SLA definit...
Resolved! Pass a catalog item variable to another catalog item from RITM numbers selected in a list collector.
Hi Experts, I'm not sure if this is possible or not. I have two catalog items (A & B). Catalog item A has a text field (field_1). Catalog item B has a list collector on the sc_req_item table referencing item A RITM numbers. When RITMs are selected ...
Does Actionable or non actionable notifications in ITSM Microsoft teams integration require full virtual agent ?
We are currently using Virtual agent lite and enabled ServiceNow for teams app using ITSM Microsoft teams integration configuration. However the actionable/Non -actionable notifications are not working on the MS Teams . Can someone help me with the i...
Resolved! The attachment skipped in inbound action
Hi Expert, ServiceNow inbound mail interface receives mail, and generate incident tickets based on the inbound mail content. In addition, the file attached to the incoming email must be attached to the newly created tickets,but we noticed that multi...
Resolved! If the service offering is set to XXX the following XXX and YYY task templates should be deactivated
Hi All, I have a requirement in service catalog like If the service offering is set to 'XXX' the following 'AssetCtask:Deliver/Install IT equipment' task template should be deactivated. How it can be achieved? Can we acheive it using OnSubmit Client...
How to create a button in List view
Hi, How to create a button in LIST view when user clicked on that it should open a new form to submit a record. Thanks, Pihu
Fetching filtered query from List view
Hi All, I am working on a requirement where I need to design a UI action for exporting CSV file of List filtered on RITM table. As the formatting of CSV file that Servicenow gives by default is different from our requirement, so we are writing Fix sc...
Resolved! Incident/Interaction not appearing in Agent Inbox - AWA Configuration done for Incident
I am trying to set up AWA for Incidents where Self-service Incidents logged from Service Portal should appear in the agent workspace Inbox like the Cases currently works. I have set up the Channel, Queue, Assignment Rules, Present state and Groups fo...
Resolved! How to update description field in incident table from specific catalog item's variable ?
Hi, Any idea on how to auto populate description field in incident form from particular catalog item's variable. I have written a business rule: When to run: After Insert Advance: (function executeRule(current, previous /*null when async*/ ) {...
How to add a dropdown field with "Multiple" select?
I need to add a dropdown field and it has 4 choices - say a, b, c, d. And user should be allowed to choose "multiple" choices. And this field should be a "Reportable" field.
