incident creation via any incoming email
Hi . . . Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks.. ...
Forum Posts
How to make use of System property in UI Action?
I want to create a copy request through the system property fields.(additional_comments,state).Whenever i create a request i am getting additional comments value as blank.Please guide me in this. function showConfirmationPopup() { var answer = confi...
End user/ Owner in catalog form can able to access catalog builder? If yes can we achieve & what role needed?
In catalog form we can able to see a field owner. After impersonating to owner. can we able to edit catalog builder?If yes how can we achieve? what roles needed if we need to edit catalog from owner/end user?
Resolved! How to query multiple values in a 'state'
Hi All, I wanted to check if an incident record is available with either resolved state or closed state or cancelled state is below script for querying the table right? inc.addQuery('state=7'||'state=6'||'state=8'); // is this querying right?? as a...
Get approval from External email address
Hello All, I want approval from client whos id is not listed in sys_user table. I tried to send email using create event activity by sending ID as Param from workflow to notification. But, that isn't working. Can you help me on the same? Thanks, P...
Resolved! Including Email Address in Requested For Variable
I have a form (Category Item) with a field named Requested For. This field is a reference to the sys_user table. How do I include the sys_user's email address in the view of the dropdown of this field?Thanks,AJ
Resolved! Email Script to populate different variables based on different catalog
Hi All, My requirement is to create one notification for 2 different catalogs and notification should contain variable of particular catalog item.For example i have 2 catalogs: Catalog 1(Server Request ) have fields "Server 1,Server 2 and Server 3" C...
Resolved! Unable to import custom AD attribute (extensionAttribute15) into ServiceNow
Hi, Our AD LDAP sync is working fine with standard attributes, however now we would like to import one extension attribute (extensionAttribute15) value into the user table. I have mentioned the attribute value in the LDAP server configuration, howeve...
Outage created in cmdb_ci_outage table is not showing service portal Current Status.
I am creating a outage in cmdb_ci_outage table. but the outage is not showing up in Service Portal as expected Is there any place I need to make changes so that outage shows up in service portal please suggest
Resolved! Convert the duration of two dates to minutes?
Does anyone have a business rule I can use as an example to convert the duration between 2 dates to minutes?We currently have 2 date fields (dd/mm/yyyy hh:mm:ss)u_outage_startu_outage_endLooking to get this converted to minutes in field u_reported_do...
Resolved! How to filter for (empty)?
For both Incidents and Requests... When filtering from the list view for Incidents with no Assignment Group assigned, I get different results depending on how I filter. For example, when I create a filter condition in the breadcrumbs for [Assignment ...
Resolved! I want to create a ITEM but there should not be any order or submit or request button available?
Hi Team, I want to create a Request ITEM but there should not be any order or submit or request button available on display? We just want to suggest users buy themself that ITEM. but the request method is three drop-down options available. How can ...
Question for reporting on consumable and asset allocations
Hello all, I was wondering if anyone here would have some guidance on an issue I'm trying to sort out, and might be somewhat confused. For my organization, we're working on a project to manage our inventory tracking within our current ITSM suite. How...
Resolved! When using Flow Designer, the REQ Number is not populating in the RITM even though I have it in the fields.
When using Flow Designer, the REQ Number is not populating in the RITM even though I have it in the fields. I also tried to populate the REQ Number & RITM Number in the SCTASK. I don't see anything in the Business Rules that may be causing this eithe...
open a widget using spModal on click of an image
I wish to open knowledge article in modal window( popup) upon click of an image on a widget , i am using 'Knowledge Article Content' cloned version of this widget to view the article content. I am using spModal to achieve this but a blank modal windo...