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How to create csat report for incident

Dakarapu Ramya2
Kilo Contributor

‎06-16-2021 02:58 AM

Hi all,

How to create csat report for incidents ?

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6 REPLIES 6

ann35
Tera Contributor
In response to Ankur Bawiskar

‎06-27-2021 10:59 PM

Thank you for responding Ankur.

There is a record created under asmt_metric_type as "CSAT for Requests". Inside CSAT for Requests, I could see survey instances as related list.

find_real_file.png

 

Under Survey Instances this is the view: 

 

find_real_file.png

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to ann35

‎06-27-2021 11:07 PM

Hi,

So what is your exact question?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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