how to create different email notifications for a catalog item

[Nag9]

Hi All, I have below requirement for  creating different email notifications to a catalog item "ABC"

Req:1 

I want sent a email notification like below template to the requester

Email1: Email upon submittal. To: Requester, Trigger: Submittal of completed (all mandatory fields populated) property removal form

Req 2: I want sent mail to the infrastructure owner(Variable in catalog item)

Email2: Please approve or reject. To: Infrastructure Owner, Trigger: Submittal of completed (all mandatory fields populated) property removal form

Req:3

i want sent mail to the approvers in Ritm form

Email: Please approve or reject. To: Next approver in the workflow , Trigger: Approval by the previous approver

Req:4 

I want sent mail to All approvers

Email4: Approval. To: Requester. Trigger: All approver have approved the request.

Req:5 

I want sent a mail to requester if approval is rejected

Email5: Rejection To: Requester. Trigger: One approver has rejected the request

How to acheive above the requirements can any one please post some script for this

Thanks in advance.

[asifnoor]

what is number()?

If its a viarable name, then just print variable. why are you printing as if its a function.

gr.variables.number

[Nag9]

here number means ritm nunber. like below

Property removal identifier (RITM):RITM0247057

Requester: Arjun

Requested date: 2019-03-25 09:49:36 EDT

Can device be destroyed?:No
Site:ATC

Device Type:Hard Drive(s)

[asifnoor]

Hi Nag,

Number is directly available under RITM. It is not in variables. 

Please check what values you wanted to access and where they exist in RITM. Open any RITM and you will understansd whether they exist under variables in RITM or directly in RITM.

[Nag9]

i tried for two print statement 

template.print("Property removal identifier (RITM):" + gr.number() + '<br/> <br/>');

template.print("Device Recipient Name:" + gr.varaiables.Recepient_name_reference() + '<br/> <br/>');

output is coming like below;

Property removal identifier (RITM):undefined

Device Recipient Name:undefined

Ritm screen shot

Modified code

(function runMailScript(current, template, email, email_action, event) {

// Add your code here
var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id', current.sysapproval);

gr.query();
while(gr.next()) {
{
template.print("Property removal identifier (RITM):" + gr.number() + '<br/> <br/>');
template.print("Device Recipient Name:" + gr.varaiables.Recepient_name_reference() + '<br/> <br/>');

[asifnoor]

Your variables spelling is wrong.

gr.variables.Recepient_name_reference

and for number, access

gr.number